Delaine Andrews, co-owner of Andrews Transmission & Car Care in Pace, FL, tells each technician that is hired: “We are not in the automotive repair industry. We are in the transportation industry.” She understands that each customer has different needs and the shop does its best to meet those needs in a professional and honest manner.
Below is the article as it appeared on the Santa Rosa’s Press Gazette website.
Pamper your vehicle at Andrews Transmission and Car Care
April 15, 2011
At Andrews Transmission your automobile’s care is their top priority.
“We have been a leading specialist in the repair and overhaul of transmissions for import and domestic vehicles since opening the shop in January of 2000,” said co-owner Delaine Andrews in giving some insight into the shop’s services.
In January of 2008 the name changed from Andrews Transmissions to Andrews Transmission & Car Care to more adequately reflect the comprehensive automobile care offered there. “Due to complexity of today’s vehicles and multi-systems, where each relies on the other, an engine related problem could be misdiagnosed as a transmission problem,” explained Delaine who, along with long-time employee and Master Technician Tim Lane, manages the shop.
Delaine has a motto that she tells every technician that is hired: “We are not in the automotive repair industry. We are in the transportation industry.”
Most customers’ needs vary, she said. It may be that this is their only mode of transportation and they need it fast, it may be that they only need this car to last another year, or they are on a limited budget. “Whatever the reason, when a customer comes to Andrews Transmission & Car Care, we do our very best to meet that person’s needs,” she continued.
To read the entire article on the Santa Rosa’s Press Gazette website, visit http://www.srpressgazette.com/articles/transmission-12800-andrews-automobile.html.