Equus Products, Inc., a manufacturer and distributor of gauges and test equipment for the automotive aftermarket, recently announced it will extend its technical support hours. The new hours will be Monday through Friday, 6:00 a.m. to 6:00 p.m., U.S. Pacific time, and will officially go into effect Jan. 2, 2006. In addition, Equus offers bilingual (English/Spanish) technical support from 9:00 a.m. to 6:00 p.m., Monday through Friday.
“According to customer satisfaction surveys from thousands of our end-users, ASE-certified technical support ranks as the ‘number-one’ reason customers purchase our products, followed closely by superior features, appearance and brand loyalty," said Richard Amador, Equus’ marketing director. “As we introduce more technically advanced products and expand our distribution reach, it is more important than ever for us to support our customers’ needs.”
“Our job is to listen to our customers and design products that they need and are easy for them to use. As vehicles become more technologically advanced, so do the products we design. Consequently, the level of support our customers require must rise with the technology,” said Keith Andreasen, director of technical services for Innova Electronics Corp., Equus’ research and development arm. “Our technical support staff is well-versed on our products and today’s technologies, which provides great value to the end-user who requires the repair job done right the first time, and the counterperson assisting the end-user with product selection.”
For additional information, contact Equus Products, Inc. at (714) 241-3983.