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Technical resources to help diagnose and repair engine-related service issues.
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Digital Edition Of August ImportCar Magazine Is Now Available

A digital version of the August issue of ImportCar is now available on-line. Access the easy-to-view digital version that features articles on Brake Hose Inspection Tips, TPMS Sensor Corrosion Issues, Building Oil Change Profits for Your Shop, Volvo Rear Axle Service & Alignment, a host of tech tips on import nameplates, and more!

Underhood Service Staff Writers
By Underhood Service Staff Writers
Published:

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A digital version of the August issue of ImportCar is now available on-line.

CLICK HERE to access the easy-to-view digital version that features articles on Brake Hose Inspection Tips, TPMS Sensor Corrosion Issues, Building Oil Change Profits for Your Shop, Volvo Rear Axle Service & Alignment, a host of tech tips on import nameplates, and more!

Plus, Get Instant Access to Advertisers and Product Information Through Our New “Rapid Response” Program!

You can get free product and service information from the companies featured in this issue by simply going to www.icRAPIDRESPONSE.com and clicking on the company from which you want information.

Rapid Response directly connects you to the product and service information you see in the advertisements and in the product section of this magazine. You no longer need to mail in a reader service card to obtain such information.

Simply click on the link below, which will give you instant access to the companies featured in ImportCar.

www.icRAPIDRESPONSE.com

For customer service, email us at [email protected]

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Opinion

Do Technicians Need Tips?

Asking for a tip would not go over well with your future customers.

Andrew Markel
By Andrew Markel
Andrew Markel is the director of content for Underhood Service magazine. He has been with Babcox Media for 20 years. He is a technician and former service writer and holds several automotive certifications from ASE and ­aftermarket manufacturers.
Published:

You have probably seen many more businesses and retailers asking for tips during checkout. It is the screen typically seen before you approve the charge. I started to think about what would happen if shops would try asking for tips when customers picked up their vehicle. 

Asking for tips would probably not have gone over too well with customers in the past or in today’s constantly shifting tipping culture. I think it is a question of how people think technicians are compensated. If you are paying 20% gratuity on a meal, it is understandable. But, technicians and shops provide more than a service, they provide expertise and tools that should be compensated through the number of hours billed, not a tip from the customer. 

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