Does the phrase ”hybrid fluid maintenance” scare you? It shouldn’t. With more than 3 million hybrids on the road, and many of your customers considering purchasing one, servicing hybrid vehicles is in your future. Some special procedures must be followed when working on a hybrid.
There are still many late model vehicles that are not easy to service, and they require a significant amount of disassembly to gain access to the filter. For your shop, this is billable labor. Here are the 10 toughest jobs according to the editors of Underhood Service.
I try to attend the Vision Hi-Tech Training & Expo every year, take some classes, browse the Expo, and meet up with some old friends. Classes range from hybrid service, scope and scanner reading, diesel and gas engine driveability, to shop management. Some of the top instructors gather at this convention and put together some of the best classes I’ve ever attended.
You’ll need to know your customers’ buying habits as well as their service histories. You should always request your first-time customers’ service records, and should ask them about their service histories verbally as well. This information can be extremely helpful during any sales process, especially when it comes to selling maintenance.