ChargeLab Study Reveals EV Consumers’ Charging Preferences

ChargeLab Study Reveals EV Consumers’ Charging Preferences

While 86% of EV drivers can charge at home, over half still rely on public chargers, according to the survey.

ChargeLab, the software powering North America’s electric vehicle (EV) charging infrastructure, released the results of its new report, “Industry survey: 500 EV drivers on public charging.” The survey queried 500 EV drivers in the United States, revealing a key finding: While 86.0% of EV drivers now have access to a home charger, 59.6% still use public chargers weekly, according to ChargeLab.

This finding underscores the need for continued investment in public charging infrastructure, the company said.

The survey also sheds light on the factors that impact driver satisfaction at public charging stations. These factors, in order of importance, include:

  • Speed: EV drivers prioritize faster charging, emphasizing the need for efficient DC fast chargers. Software that monitors chargers remotely can also enhance overall speed and reliability.
  • Payment convenience: Flexibility in payment options, including mobile payments, is crucial. Off-peak charging discounts or other custom pricing schemes can also foster user loyalty.
  • Accessibility and location: Map apps are the primary tool for locating EV chargers. Software supporting the Open Charge Point Interface (OCPI) is crucial to improving EV roaming.
  • Cleanliness and maintenance: Drivers expect charging stations to be clean and well-maintained. User feedback through dedicated support lines or apps contributes to station upkeep.
  • Brand reputation: Familiarity with brand logos influences EV drivers’ choices. White labeling charging stations to match established brands can attract more customers.
  • User interface & ease of use: Drivers prioritize an intuitive interface for an easy and efficient charging process. Smart software can enhance the user journey, making it accessible and user-friendly.

“There’s no shortage of news coverage on the problems with public charging—but what makes us excited about this survey is it reframes the issue as an opportunity,” says Zak Lefevre, CEO of ChargeLab. “These EV drivers are echoing the same stories we hear from our customers. Everyone is happy if you can make the charging experience fast, easy and affordable.”

You May Also Like

Elywhere Launches in North America

Elywhere said its chargers can be configured to support power in the 1 MW range, providing solutions for electric fleets.

Elywhere North America (ENA), headquartered in Portland, OR, began its North American operations and will work with Elywhere Norway to bring charging solutions to North America, the company said.

Elywhere provides high-power charging stations, designed with integrated batteries, that can deliver up to 200 kW during charging sessions. For high-demand applications such as Heavy-Duty Electric Vehicles (HDEV), Elywhere said its chargers can be configured to support power in the 1 MW range, providing solutions for electric fleets.

Demand for REE Automotive Full By-Wire EVs Continues to Grow

REE has expanded its authorized dealer network, which now covers 66 locations of sales and service across the U.S. and Canada.

New Orleans RTA Selects New Flyer Electric Hybrid Buses

The New Flyer buses will be equipped with the Allison eGen Flex electric hybrid propulsion system.

Can You Jumpstart an EV?

First thing’s first: Find the LV battery, which could be anywhere in the vehicle.

Mullen Road Tests Solid-State Polymer Battery Pack

The results met or exceeded all requirements targeted for the first drive cycles for energy usage and driving range.

Other Posts

Needs Come First When Choosing Aftermarket Or OE

It’s essential to understand the differing needs of manufacturers, shops, technicians, and consumers.

TurnOnGreen, Endliss Power Team up

TurnOnGreen said it will leverage EPI’s expertise in administering and executing power purchase agreements with commercial clients.

Elywhere Launches in North America

Elywhere chargers can be configured to support power in the 1 MW range, providing solutions for electric fleets.

How Important is Regenerative Braking For EVs?

Regenerative braking helps to increase the overall efficiency and range of the EV, increasing the range of an EV by up to 20%.