In an effort to establish direct, unfiltered feedback from automotive service dealers, CARDONE has developed a series of nationwide Tech Council groups. The Tech Council teams hold meetings throughout the year and consist of a diverse cross-section of shop owners and service managers that use CARDONE products.
CARDONE’s goal for each meeting is to gain insight, not only about day-to-day product usage, but also ideas for new products and services to add to its lineup of new and remanufactured products.
CARDONE says several constructive meetings have already been held this year in Philadelphia, Dallas and Los Angeles. The company plans to organize at least 10 additional meetings before the end of 2014. These new Tech Council meetings have rapidly become a valuable function of the CARDONE feedback loop, CARDONE says, allowing the company to quickly focus on areas that are most important to its customers.