Autologic Diagnostics, a worldwide provider of a cloud-based, vehicle-connected aftermarket automotive diagnostic solution, has announced the introduction of its new AssistFix program, designed to provide auto technicians easy, on-demand access to the company’s award-winning expert Fault2Fix service team.
AssistFix provides direct support from one of Autologic’s Fault2Fix master technicians to repair shops using any brand of scan tool. It allows repair shops and technicians the chance to obtain direct support from the more than 100-plus Fault2Fix master technicians that comprise this specialty team. The company says that each expert is dealer-trained and brings – on average – 15 to 20 years of on-the-job, OEM, technical and specialty automotive experience in European automotive brands to their role on the Fault2Fix team. This expertise aims to ensure the delivery of superior repair advice and support, enabling repair shops to work on vehicles that might otherwise have been turned away due to the complexity of the repair or lack of familiarity with a particular car make and model. AssistFix walks mechanics through the most intricate repairs to reach successful outcomes quickly.
Due to impending Right to Repair legislation, there are an increasing number of pass-thru technology options available. In addition to helping technicians fix cars, Autologic’s brand-specialist master technicians also will assist in the education, set up and use of OE pass-thru applications. Pass-thru is the one of the most secure, safest and accurate ways to program vehicles in the aftermarket, and Autologic’s Fault2Fix team is equipped to provide instructions and direction for navigating the future of diagnosing and repairing vehicles.
Through the new AssistFix program, automotive technicians can easily access support in various ways: via Autologic’s AssistMobile app, accessible from Smartphones and tablets or by contacting the team by phone or online through the Autologic website. An AssistFix constitutes the Fault2Fix team providing a resolution to a single fault on a vehicle.
Complementing the AssistFix option is Autologic’s AssistCredits system, a payment program that allows automotive technicians to purchase credits in exchange for advice on fixing vehicle faults. New customers can purchase AssistCredits in various bundles to reach the Fault2Fix team. New Autologic customers can sample AssistFix with the company’s introductory “Try Before You Buy” program. This program provides users 10 complimentary AssistCredits that can be applied to up to three fixes on any European model vehicle covered by Autologic’s Fault2Fix team.
“As the first provider of an integrated cloud-based, vehicle-connected aftermarket automotive diagnostic solution, we have become known for our world-renowned Fault2Fix support team. We determined – after receiving significant customer feedback and witnessing broad market acceptance of both our solution and support team – that our dealer-trained expertise is sought by many repair shops that currently do not have an AssistPlus device. This is what genuinely prompted the creation of the AssistFix and AssistCredits program. We are excited to bring our decades of automotive repair intelligence to a wider spectrum of repair shops, so that we may put the power into the hands of mechanics by having them experience, firsthand, the benefits of our unparalleled skills in fixing the most complex European cars,” said Jeremy Fry, CEO at Autologic.