Autologic Diagnostics To Launch Program Allowing Direct Access To Its Expert Fault2Fix Service Team

Autologic Diagnostics To Launch Program Allowing Direct Access To Its Expert Fault2Fix Service Team

Concurrent with the "Try Before You Buy" program launch, Autologic is introducing AssistCredits, a payment program that allows automotive technicians to purchase credit for advice on fixing vehicle faults.

Autologic Diagnostics, a provider of cloud-based, vehicle-connected aftermarket automotive diagnostic solutions, announced that, effective March 31, it will introduce a new “Try Before You Buy” program that allows repair shops direct to access the company’s award-winning Fault2Fix Team, which includes more than 100 master technicians.

Under the program, automotive technicians worldwide utilizing any type of scan tool in their shops can now receive fix expertise from Autologic’s award-winning Fault2Fix Team. On average, each master technician on Autologic’s Fault2Fix Team possesses 15 to 20 years of on-the-job, OEM, technical, specialty automotive experience in European automotive brands. They provide hands-on repair advice and fix solutions to thousands of Autologic customers from three major vehicle diagnostic support centers in the United States, United Kingdom and Australia.

Through this new program, automotive technicians can simply use Autologic’s AssistMobile app, accessible from smartphones and tablets, to directly reach the Fault2Fix Team. They also can contact the team by phone or online through the Autologic website.

Concurrent with the “Try Before You Buy” program launch, Autologic is introducing AssistCredits, a payment program that allows automotive technicians to purchase credit for advice on fixing vehicle faults. New customers can purchase AssistCredits in different bundles to access the Fault2Fix team. More details will be available when the program launches. AssistCredits have been in use by new customers since October 2016.

“A regional trial of a ‘Try Before You Buy’ program stimulated a surprisingly strong demand from customers, resulting in our reviewing our long-standing approach of only offering support to customers using our Autologic Assist software and hardware (device) solution. Following this market feedback, Autologic decided to officially launch a program where automotive technicians can directly access our skilled and knowledgeable Fault2Fix team. AssistCredits was determined to be the most logical mechanism for allowing customers to purchase ‘fixes’ for a vehicle in their shop. Autologic is recognized globally for the talents of this team, which has become significantly important and a foundation of our organization,” said Jeremy Fry, CEO at Autologic. “With the imminent prospect of Right to Repair, customers have clearly seen the advantage of working with an organization with the expertise and knowledge that our Fault2Fix team possesses. Their skills will prove beneficial to the many that we have now opened doors to through our new program.”

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