APA Annual Meeting Delivers on Multiple Accounts
With more than 70% of its membership in attendance, the 28th Annual Automotive Parts Associates (APA) Shareholders’ & Manufacturers’ Conference, held March 5-7 in Phoenix, proved successful.
Let’s Go Surfing Now…Check Out the ‘New and Improved’ ImportCar Website
Month after month within these pages, we’re devoted to getting you the information you need to do your jobs with greater accuracy and efficiency. And, while we’ve always had a website to complement that mission, we’re pleased to announce a “new and improved,” redesigned ImportCar website with even more valuable content and greater functionality!
Taking a Cue From ’Ol Henry
Can Boost Customer Service Levels
Hanging Tough In A Rough Economy
ImportCar Advisory Board Says To ‘Focus On The Customer’ This column continues the discussion we had last month with ImportCar Advisory Board members who shared their business projections and expectations for 2009. Here, they take that commentary a step further to discuss the strategies they’re employing to stay competitive, gain market share and win new
The Aftermarket & The Economy
ImportCar Advisory Board Shares Thoughts & Projections Last month, we discussed the state of the economy with the ImportCar Advisory Board, providing the results of one of several questions below. Look for more input from the ImportCar Advisory Board in future issues, as they share best practices and provide insight on how to best get
Management: Turn Challenges into Opportunities
As the year winds down and we look forward to the next, it’s not uncommon to think about challenges in the year ahead and how you will be handling them. Many shop owners take a hard look at their business model and make strategic adjustments to buoy their profits and gain market share. Those of you on the "front lines" of the auto repair and service business are no different. When readers of ….
Turn Challenges Into Opportunities: Your Track Record is a Good Success Indicator
As the year winds down and we look forward to the next, it’s not uncommon to think about challenges in the year ahead and how you will be handling them. Many shop owners take a hard look at their business model and make strategic adjustments to buoy their profits and gain market share. Those of
Car Care Education & Efforts Provide Year-Round Benefits
Provide Year-Round Benefits
Global Markets Can Help Bridge the Economic Gap
With all the concern over the economy and business belt tightening across the nation, it’s more important than ever to network and look to global market opportunities and international sales strategies. This approach can help bridge the gap during the economic blip our country is experiencing. Echoing those sentiments is Lee Kadrich, VP, government affairs
A Lesson In Respect
From Both Sides of the Counter
More Smaller Imports on the Roads = More Repairs & Profits For You!
ese days. Some are realizing the benefits of preventive maintenance in improving vehicle performance, increasing fuel efficiency and maximizing gas mileage, while others are looking for long-term relief by purchasing smaller vehicles. Either way, you win. Consumers want to stretch their vehicle’s mph potential and your repair and diagnostic expertise can boost those numbers by
Editor’s Notebook: Take a Good Look in the Mirror… Reflections on Customer Satisfaction & Service
As the challenge to win and retain customers becomes increasingly more difficult, taking a detailed look at your business’ policies and practices, especially as they relate to the outside world, should rank among your most important growth strategies. How customers perceive your shop in terms of quality repairs, expertise, knowledge and professionalism can make or