Debbie Briggs, Author at UnderhoodService
Speed Wrench: Providing Repairs And Customer Service With A Retro Flair

Customers at Speed Wrench Garage in Sandwich, IL, a Bumper to Bumper certified service center, certainly appreciate the attention to detail, whether it’s the authentic Texaco Motor Oil sign, or the reclaimed hubcaps adorning the wall.

Knight’s Automotive Repair: Owner’s Lifelong Industry Passion Sets The Tone For The Entire Shop

With a name like Knight’s Automotive Repair – and a logo to match – it’s only fitting that a full suit of armor in the shop’s waiting area greets customers. In fact, owners Peyton and Nancy Knight have received quite a few medieval-themed gifts over the past 34 years of providing automotive service in the Ledgewood, NJ, area.

60 Minute Tune: Family Atmosphere Transcends All Other Customer Service Efforts

When customers visit 60 Minute Tune, an Auto Value Certified Service Center and a customer of Warren Distributing located in Granada Hills, CA, they’re greeted by the smell of fresh coffee and friendly, smiling faces. Shop owner David Jackson wouldn’t have it any other way.

Mark’s Auto Service: Staying Modern While Remembering The Past

In a society that is increasingly becoming accustomed to instant gratification (you can find just about any information with a quick Google search), it should come as no surprise that the motto at Mark’s Auto Service in Rockford, IL, is, “We fix it all, right here, right now!”

Gross & Stevens: Putting Customers First In A High-Tech World

In a day and age where Internet presence is often expected, Gross & Stevens, a preeminent brake and wheel service repair shop in Visalia, Calif., is bucking the trend and focusing on something else: good, old-fashioned customer service.

Westside Auto Pros: Internet-Savvy Shop Still Going Strong After 16 Years

In today’s ever-changing digital media landscape, with thousands of tweets per minute and videos going viral every day, it’s becoming more and more important for shop owners to stay on top of marketing technology. Ron Haugen, owner of Westside Auto Pros in Des Moines, IA, has seen first-hand how a well-mastered, intentional social media plan can attract new customers.

Harley’s Automotive: Resilient North Dakota Shop Bounces Back After Severe Flooding; Stays True to Core Values

When residents and business owners in the Souris River Valley were told last May that a flood was imminent in the coming weeks as a result of heavy rains and snow runoff, the owners of Harley’s Automotive Center in Minot, ND, sprang into action.

Osceola Garage: Distinguished By Delivering the Utmost Customer Repair Experience

When Joe Marconi finished high school, he did what most recent graduates do: He enrolled in college on the advice of his guidance counselor. But he quickly found out that route to higher education wasn’t for him. But that wasn’t the end of learning for Marconi; far from it. The owner of the garage he was working at encouraged him to keep learning to be the best in his profession.

Shop Profile: Louden Motorcar Services, Inc. – A 30-year Success Story

We present an update on shop owner Steve Louden, who was first featured in ImportCar 30 years ago. While many things have changed since Steve opened Louden Motorcar Services, Inc. in Dallas back in 1977, one thing hasn’t: integrity. It’s what has helped him build a customer base that trusts him implicitly to ensure that their Mercedes, BMWs and Porsches are repaired quickly
and accurately.

Waiting Rooms: Waiting Room Redo…Never Underestimate the Power of a Comfy Couch

Power of a Comfy Couch We’ve all been there — stuck in a less-than-desirable waiting area. Maybe you look at one every work day! I remember one in particular where I was afraid to even sit down. Empty pop cans littered the shelves; dirt was visible on just about every surface. And yes, this was

Safe Shop: See to it That Your Shop is a Safe Place to Work

When technician Frank Maier lost his right eye in a shop-related accident 36 years ago, the phrase “Personal Protective Equipment” (PPE) was a relatively new concept mandated by the Occupational Safety and Health Act of 1970. He’d be the first to tell you though, that wearing eye, hand and ear protection while working in an

40-Year-Old Volvo

Starring at an auto show near you, it’s “The 40-Year-Old Volvo,” a tale of a 1966 1800 that just keeps running, and running, and running. . . By Debbie Briggs, Contributing Writer When Irvin Gordon bought his sporty red 1966 Volvo 1800, or P1800 as it’s known in Europe, on June 30, 1966, he had