Viewpoint: Bad Shop? A Reader Responds to Last Months Column
Last month’s column titled “Cleaning Up Other Shops’ Messes” told of how good, honest shops have to sometimes repair the customer’s trust after a “bad shop” injures our industry. Reader Paul Wright, wrote this response. Your column begins with a story told to you from a independent shop owner who recounts his experience with another
Viewpoint: Cleaning Up Other Shops’ Messes
The other day I was talking with advisory board member Dave Christopher of Christopher’s Car Care in Tallmadge, OH. Dave, his wife and son run a great shop and he has a very loyal customer base. His appointment schedule is often booked weeks in advance. Dave takes a great deal of pride in his shop
Selling Services: Understanding the Importance of Bearing Grease
n overheating and excess grease purging* (leaking). Overheating occurs because the heat generated cannot dissipate correctly, continually building until damage occurs. When a bearing overheats and pushes out the grease, the sealing lip can be damaged and “blown out” in the reverse direction. When the grease amount is low, a grease starvation condition may be
Forum Junkies: The Do’s and Don’ts of Netiquette
A web forum or internet message board can be a great thing. Just imagine like-minded people coming together to discuss problems and solutions on the internet. But, sometimes it is like a bar without any alcohol, and some patrons manage to talk loudly and become “know it alls.” Web forums can be a powerful tool
Viewpoint, Someone is Mining Your Data
Your repair orders are being used to create a new tool What if you had a tool that could predict within 1,000 miles the failure of an oxygen sensor, EGR valve or bearing? What if I told you that some shops are helping to build this tool and they do not even know it? I
Alignment Update, Expensive Parking
It is a misconception that the number of bays determines success. Instead, it is the number of vehicles a bay can service in a day and the profitability of the repair order that often determines success. Adding extra bays to your shop is one way to add capacity, but it does not address the issue
Viewpoint,: Smoking…What You Can’t Smell Can Hurt You
I once worked with a tech that the only time he was not smoking was when he was test-driving a customer’s vehicle. He smoked unfiltered Pall Malls, which had a distinctive smell and taste. He was one of the best techs I ever worked with — he had talent and “the touch.” One morning, I
Thrust Angle
The thrust angle is an imaginary line drawn perpendicular to the rear axle’s centerline. It compares the direction that the rear axle is aimed with the centerline of the vehicle. It also confirms if the rear axle is parallel to its front axle and that the wheelbase on both sides of the vehicle is the
Viewpoint: Mr. Not Me!
In the newspaper comics section, there is a strip called Family Circus. Either you hate the strip for its sappiness and blunt humor that cuts like a dull butter knife, or you love it for its simple wit. Either way, you probably will wind up reading the strip out of spite or curiosity. The strip
Runout Report
Dial Indicator 101
Viewpoint: Cat Burglars and the Converter Cartel
How many catalytic converters can a battery-powered reciprocating saw cut from a dealer’s lot before the battery runs out? The answer is 18, according to news reports. In one night, 18 converters were removed at a Mentor, OH, Mitsubishi dealership. Other dealerships have been hit, with an average of 15 converters cut loose per night.
Selecting the Right Friction Material
How do you select the right brake pad for a vehicle? And, how do you select the right friction line to stock at your shop or have as your first call? These are difficult questions to answer. Every time your shop installs a set of brake pads on a vehicle you are taking a gamble