ASE Launches Maintenance and Inspection Program – UnderhoodService

ASE Launches Maintenance and Inspection Program

The National Institute for Automotive Service Excellence (ASE) has launched its new Maintenance and Inspection (M&I) Program. Delivered exclusively online and consisting of four e-learning training modules and a separate quiz, the program focuses on awareness of the tasks related to maintenance and inspection. An embedded glossary and safety zone section also help to promote proper safety measures.

The M&I Program was developed in response to requests from the industry for an ASE product targeting entry-level individuals whose responsibilities are concentrated in the vehicle maintenance area. This new e-learning product is a first for ASE. It incorporates learning modules to both deliver and measure the knowledge necessary to perform basic maintenance tasks.

Here’s an overview of the content included in the program:

Module 1 – Preparation and Documentation, includes the following sections: A. Preparing Vehicle for Service, B. Locating Information, C. Tools and Equipment, and D. Preparing Vehicle for Customer.

Module 2 – Fluids, Filters, Belts and Hoses Inspection and Service consists of these sections: A. Underhood (Part 1), B. Underhood (Part 2), C. Undercar, and D. Filters and Drive Belts.

Module 3 – Suspension, Tire and Brake Inspection and Service incorporates content within sections: A. Suspension Inspection, B. Tire (Part 1), C. Tire (Part 2), and D. Brake.

Module 4 – Body, Battery, Charging and Electrical Systems Inspection and Service contains sections divided into: A. Body, B. Battery, C. Charging, and D. Electrical.

Module 5 – A final quiz covering the content in modules 1–4. Upon earning a passing score, the user achieves recognition in maintenance and inspection.

The target audience for this new program includes prospective and entry-level maintenance personnel, as well as any service professional interested in this specialty area. The new M&I Program will be for many a step on the path to ASE’s certification program.

Users who successfully pass the M&I Quiz may print a customized certificate of recognition, rather than an ASE certification.

For more information on the new M&I Program, visit the website at

ASE Maintenance & Inspection Program Frequently Asked Questions

Q:  How does the program work?
A:  The ASE Maintenance & Inspection Program consists of four online training modules and an online exit quiz. The training modules contain audio and visual content, drag-and-drop exercises and questions at the end of each module designed to reinforce the content. A glossary and a “safety zone” are also included to promote further learning and awareness of safety issues. Those who pass the 40-question exit quiz become ASE Recognized in Light Vehicle Maintenance & Inspection.

Q:  What does the program cover?
A: The ASE M&I Program focuses on awareness of the tasks related to light vehicle maintenance and inspection as well as safety issues. The four modules cover the following content areas:

Module 1—Preparation and Documentation
Module 2—Fluids, Filters, Belts and Hoses Inspection and Service
Module 3—Suspension, Tire, and Brake Inspection and Service
Module 4—Body, Battery, Charging and Electrical Systems Inspection and Service

Q:  Is this an ASE certification?
A:  No. This Program emphasizes training and is designed for entry-level employees interested in careers in M&I and their employers. Knowledge of basic M&I procedures and service is stressed rather than diagnosis and repair. Those who pass the exit quiz receive a customized certificate of recognition.

Q:  Who developed the program?
A:  Maintenance & Inspection subject matter experts developed the task lists and scope of the program, while ASE in-house experts developed the questions.
Q:  “Where” is the program offered?
A:  It is available exclusively online through the ASE website –

Q:  What are the questions like?
A:  The questions take advantage of the online platform. There are interactive, drag-and-drop, matching, “hot spot” (clickable) and multiple-choice style questions, to name of few of the formats. The program contains professional narration and rich visual content.

Q:  Who can purchase the program?
A:  Individuals, employers and schools may avail themselves of this program. Registration is done online via a credit card or ASE payment voucher.

Q:  How much does the program cost?
A:  There is a single fee of $39.95, which includes the four training modules, plus the exit quiz.

Q: What computer applications are required?
A:  Internet Explorer is the recommended browser. A diagnostic “self-check” is launched to test the audio and other features of the user’s computer. Any necessary applications can be quickly downloaded. Broadband is recommended.

Q:  Where can I get more information?
A:  For complete details, visit and click on the “ASE Campus” pull down.

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