AMN Drivetime: MotoRad CEO, Matt Buchholz

AMN Drivetime: MotoRad CEO, Matt Buchholz

In this episode of AMN Drivetime, MotoRad CEO Matt Buchholz shares how feedback helped him become a better leader.

At 17, Matt Buchholz got his first job turning wrenches and along the way discovered what he describes as “a passion for high levels of customer service.” In this drive to meet the needs of customers while building his career and developing his leadership skills, Buchholz shares that he sought out a lot of feedback. Through this feedback what Buchholz learned and cultivated has become the backbone of his leadership style.

“I think the opposite of humility is pride, and I think pride is really unproductive,” Buccholz said. “I learned that years ago. I’ve always had a passion for customers, but maybe my leadership methods needed improvement. And, I had the blessing of feedback. I always say feedback is a gift. Somebody gives you feedback, it might be difficult to hear … but there are a couple of points in my career where I was seeking feedback and receive feedback and the feedback was, ‘you know, that Matt, there’s room for improvement in your leadership. You’re highly competent in all these things, but there’s a little bit of room for improvement.’ So, I started down this journey of trying to become a leader that people wanted to work with. 

“There’s lots of surveys out there, and I think typically the surveys say that approximately 70% of employees don’t like who they’re working for. I’d say that’s a crisis, right? It’s a leadership crisis. So, it’s a drive for customer service because I’m very focused on the customer, but in order to have great customer service externally, you have to treat your employees well internally. And it starts with – I think – humility, because when you have pride, you have bureaucracy, politics, mistrust. And so, the opposite of that is when you have high trust, it’s a very efficient business model, and people can transact and work much better to the end result, which is high levels of customer service. So, I think it starts internally and it starts with self.”

In this latest AMN Drivetime podcast, Bill and Matt dive into a number of other interesting topics, including:

2:41 Matt’s career path from changing oil at 17 to ASE certified technician to CEO of MotoRad

4:22 His passion for Servant Leadership

9:29 How MotoRad approaches the EV market

13:19 How MotoRad maintains and measures its company culture

15:58 Why Matt completed an Ironman during the pandemic

24:32 The keys to balancing a busy professional and family life

27:10 The ever-popular Lightning Round! 

AMN Drivetime is sponsored by Litens.

You May Also Like

Autologue’s Jim Franco: Opportunities in Today’s Market

Find out why Jim Franco is as energized as ever about the business opportunities he sees in the market today.

Upon celebrating his 80th birthday and 64 years in the automotive aftermarket, Jim Franco is as energized as ever about the business opportunities he sees in the market today. As president and CEO of Autologue Computer Systems, Jim has been in the software industry since the mid-80s and has seen a huge technological evolution--not only on the parts side but also the hardware and software side. While some may lament the changes that have been made, especially over a 64-year-career, Jim approaches it with gusto and believes others should, too.

Passion, People Drive Continental’s Travis Roffler

Travis Roffler, Continental Tire the Americas director of marketing, uses his passion to drive his career success.

AMN Drivetime: Aisin’s Dwayne Bates & Larrow Kaufman

Aisin’s Dwayne Bates and Larrow Kaufman discuss the company’s recent changes and its go-to-market strategy.

GB Remanufacturing’s Michael Kitching on AMN Drivetime

Kitching says he’s proud to be part of the industry as reman gets the sustainability attention it deserves.

Coats’ Ben Pryor Has Embraced Lean Thinking

Pryor spent four months learning lean principles by going to the “gemba.”

Other Posts

MotoRad Celebrates 65 Years at AAPEX 2023

AAPEX 2023 takes place in Las Vegas, Nevada on October 31- November 2.

AMN Drivetime: MANN+HUMMEL’s Daryl Benton

Benton talks about innovating for the future as the Purolator brand celebrates 100 years.

AMN Drivetime: Rick Maxwell

Rick and Bill talk about what it means to continue the legacy of a family business.

AMN Drivetime: Dave Caracci

Dave Caracci is a guy who can wield a wrench as deftly as he can a sales pitch.