ALLDATA Expands Its Master Technician Diagnostic Hotline – UnderhoodService

ALLDATA Expands Its Master Technician Diagnostic Hotline


ALLDATA
, an AutoZone company, recently expanded its diagnostic and repair hotline service, ALLDATA Tech-Assist. The company hired additional technicians at its Elk Grove, California, headquarters and at new hotline call centers in Georgia and Texas.

ALLDATA says the expansion of its Tech-Assist program, which is staffed exclusively by ASE-Certified Master Technicians, is said to be a reflection of its ongoing commitment to provide exceptional, knowledgeable diagnostic and repair support to its customers, when and how they need it.

The Tech-Assist team is made up of seasoned diagnostic veterans, many of whom have been instructors and shop owners. Each consultant has experience with multiple vehicle manufacturers and is an expert in customizing diagnostic plans and communicating how to perform needed repairs to the customer.

Now open 7 days a week

In line with this commitment, ALLDATA also increased Tech-Assist hours of operation, making the service available seven days a week to take shops’ calls.

Unlimited calls per vehicle case

Whether a shop needs diagnostic troubleshooting or step-by-step repair advice, ALLDATA’s ASE-Certified Master Technicians stay with their customers until the problem is solved. That includes unlimited calls per case involving one vehicle.

“The expansion of ALLDATA Tech-Assist aligns with our mission to provide the highest level of professional support when shops need help with challenging diagnostic or repair issues,” said Mitch Major, vice president, commercial support, AutoZone and president, ALLDATA. “Being staffed by ASE-Certified Master Technicians – many of whom have decades of experience – and having the resources of our extensive technology database puts ALLDATA Tech-Assist at the forefront of automotive repair hotline services.”

Expert help plus the convenience of live video-streaming

Another benefit ALLDATA Tech-Assist offers is that customers can use their smartphone and the free Rescue Lens app to connect in real time with an ALLDATA Master Tech. They can “show” the problem using interactive livestreaming video, and the Tech-Assist consultant can “draw” on the screen to help pinpoint the diagnostic issue or repair solution. Watch this short video to see ALLDATA’s Tech-Assist team using the Rescue Lens app.

Major added, “What also sets our hotline service apart is the people – the Tech-Assist team has a passion for helping their fellow technicians and have access to the latest technology and repair information. It’s a combination that’s tough to beat.”

Repair shops can try Tech-Assist for free

The ALLDATA Tech-Assist hotline service is available as a monthly subscription or on a case-by-case basis. Right now, ALLDATA is giving professional repair shops the opportunity to try Tech-Assist for free, offering one free case per shop location. Shops interested in trying Tech-Assist can call 888-252-8661 to get started. Promotion is limited to one free Tech-Assist case per shop location and is available to professional automotive repair shops only. Each case includes unlimited support calls per vehicle.

To help meet customer demand for expert diagnostic and repair advice, ALLDATA is accepting applications for Tech-Assist Diagnostic Consultant positions in California, Georgia and Texas. Prospective applicants can apply here or by calling the Human Resources department at 916-478-3392.

You May Also Like

Auto Care Association Launches REPAIR Act Video

The goal is to emphasize the need for federal REPAIR Act legislation, according to the Auto Care Association.

The Auto Care Association launched a new Right to Repair video campaign, featuring independent repair shop owners from across the United States share their stories and shed light on the increased challenges independent repair shops are facing with accessing repair data to service their customers’ vehicles. 

The video campaign emphasizes the need for the Right to Equitable and Professional Auto Industry Repair Act (“REPAIR” Act), which ensures vehicle owners and repair shops have access to tools and data needed to keep cars and trucks on the road safer, longer.

ASE Education Foundation, Goodguys Continue Partnership

Goodguys is one of many industry relationships the foundation has developed to help solve the technician shortage.

Valvoline Celebrates Female Service Center Employees

As women make up more than half of all drivers in the United States, Valvoline is taking steps to increase their vehicle care confidence.

UniClutch Launches Clutch System in the United States

From Australian manufacturer Clutch Industries, UniClutch is a clutch system that delivers uncompromised performance.

Automotive Hall of Fame Announces Class of 2024 Inductees

Six honorees whose efforts helped shape the automotive and mobility marketplace will be recognized.

Other Posts

Castrol Turns 125, Debuts New Market Strategy

As part of the new strategy, Castrol will explore opportunities in battery thermal management, digital and service solutions and data center immersion cooling.

Valvoline Global to Debut Ad During Super Bowl Pre-Game

The company will showcase its Restore & Protect motor oil in a 30-second ad before Super Bowl LVIII.

Litens Adds Distribution Footprint via Acquisition

With the acquisition, Litens is set to improve its overall customer experience through enhanced communication capabilities and increased flexibility that enables Litens to further meet diverse customer demands with ease.

Advance Auto Parts, Baker Mayfield Partner for Super Bowl

If there is a false start penalty during Sunday’s Big Game in Las Vegas, fans can win free DieHard batteries for life.