Aftermarket Future Is Bright According to Experts At Global Symposium
Research Triangle Park, NC — The future is bright for the automotive aftermarket thanks to a recovering economy, according to automotive industry experts and economists at the seventh annual Global Automotive Aftermarket Symposium (GAAS), held May 16-17 in Chicago.
Dr. Jeffrey Rosensweig, Goizueta Business School of Emory University, Atlanta, opened the symposium with a presentation noting that the economy is in the nascent stages of recovery.
Steve Odland, chairman of the board and CEO of AutoZone, gave participants a sneak preview of the Automotive Aftermarket Industry Association's (AAIA) forthcoming consumer campaign to educate consumers on the importance of performing maintenance on their vehicles. Odland noted that the do-it-for-me business has experienced 6% growth in compounded annual growth rate over 10 years. "This is a business that responds to advertising," he said. "The right ads can lead consumers to the aftermarket."
Francisco "Frank" Ordonez, president of Delphi Product & Service Solutions and vice president of Delphi Corp., said, "Information is rapidly becoming as important as the parts themselves." Also noting that training on how to diagnose and repair future vehicles will be critical.
Terry McCormack, president of Dana Automotive Aftermarket Group, addressed parts proliferation, noting that there are three times as many SKUs as five years ago. He recommended renewed aftermarket industry focus on training service technicians and focusing consumer marketing on unperformed maintenance.
Ron McEvoy, executive vice president and chief information officer of Midas International, told participants, "The key to better sales and margins is not the technology but people and how they use the technology."
Dr. David Fry, president and CEO of Northwood University, discussed the contribution employee training can make to the corporate bottom line. "Training exponentially increases the profitability of existing employees and increases the future profitability of new employees," he said.
Dennis DesRosiers, founder, DesRosiers Automotive Consultants, noted, "Consumers are buying access to transportation. The aftermarket is the catalyst."
The GAAS program also included four panel discussions.
Chris Bates, president and CEO of the Motor & Equipment Manufacturers Association, moderated the global distribution panel featuring William "Dan" Daniel, senior vice president and president, light vehicle aftermarket, ArvinMeritor Inc.; Gabriel de Berard, former president of the national board of the French Federation of Automotive Distributors (FEDA); and Franz Van Heck, CEO of TEMOT International, and CEO of Van Heck Group.
The managing inventory panel was moderated by Pete Kornafel, vice chairman of CARQUEST Corp. Panelists were Sandy Brawley, director of customer development, Clorox Corp.; Brett Easley, senior vice president of merchandising, AutoZone; Ramzi Hermiz, vice president, global supply chain management, Federal-Mogul; and Mike Swearengin, vice president of merchandising, O'Reilly Auto Parts.
Chuck Udell, president of University of the Aftermarket, led the panel discussion of "Value-Added Selling Tools - Training." Panelists included: Ray Datt, president of Automotive Industries Association of Canada (AIA); Mike Lambert, president of Parts Plus; Larry Pavey, president of Dana Under Vehicle Group; Mitch Schneider, owner/operator, Schneider Automotive Repair; and Ken Walker, president and CEO of Meineke Discount Muffler Shops.
The "Who Will Fix The Cars? Part 2" panel was back by popular demand after its introduction at GAAS 2000. Moderated by Kathleen Schmatz, executive vice president of AAIA, panelists were Lynne Cardwell, president and CEO, Car Care Center; Wayne Juchno, managing director, Service Technicians Society; Gary Klindt, director, product service training and warranty administration, General Motors Service Parts Operations; and David Peterson, director of marketing and business development, Vetronix.
GAAS 2002 concluded with a financial roundtable moderated by Jack Creamer, AAP, president of Distribution Marketing Services and president emeritus of AWDA, and featuring Mark Frissora, chairman, president and CEO of Tenneco Automotive; Darren Kimball, CFA, senior automotive analyst and a managing director at Lehman Brothers; and Scott Merlis, automotive analyst and managing director responsible for global automotive research at Dresdner Kleinwort Wasserstein.
The symposium also featured discussions of auto racing marketing by Tony George, president and CEO of the Indiannapolis Motor Speedway and chief executive of the Indy Racing League, and Dr. Donald Panoz, founder of Panoz Motor Sports and pharmaceutical companies Mylan Laboratories and Elan Corp.
The symposium will be back in Detroit for its eighth annual program in 2003. GAAS 2003 Conference is set for May 8-9, at the Hyatt Regency, Dearborn, MI. More details are available online at www.globalsymposium.org.

Federal-Mogul’s Moog Chassis Parts, Wagner Brake Brands
Win Industry Awards for Electronic Cataloging Excellence
Southfield, MI — The Moog Chassis Parts and Wagner Brake Products brands of Federal-Mogul Corporation received two inaugural automotive aftermarket industry awards for electronic cataloging excellence during the annual conference of the National Catalog Managers Association in Miami, in May.
Federal-Mogul received the first annual NMCA President’s Award for Electronic Data Excellence. Presented by award sponsor CCI-Triad, the award recognizes the accuracy, compatibility and speed to market of the electronic versions of Federal-Mogul’s Wagner Brake and Moog Chassis Parts product catalogs. It highlights 18 months of cooperative effort between the two companies aimed at developing a better process for communicating application data to the customer. 
In addition to the President’s Award, the Wagner and Moog brands received an honorable mention for data excellence from Wrenchhead, Inc., a leading international supplier of automotive electronic catalog solutions.
"Electronic application data is a far more effective tool for the customers who sell Federal-Mogul products and represents the future of how manufacturers will transfer data to the customer," said Mark Seng, director of product services for Federal-Mogul. "These two important awards demonstrate our leadership in developing accurate, timely electronic data that helps our customers compete more effectively in today’s replacement parts industry."
With 125 members representing most major North American automotive parts manufacturers, NMCA establishes and monitors quality standards for print and electronic catalogs. Federal-Mogul, an active member of NCMA, produces multiple catalogs for each of its leading aftermarket brands, including Wagner" Brake Products, Moog" Chassis Parts, Sealed Power" engine parts, Fel-Pro" gaskets, National" oil seals, BCA" bearings, Champion" spark plugs, ANCO" wiper blades, Wagner" Lighting, and FP Diesel" engine components.

Sealed Power NHRA Collector Card Set
from Federal-Mogul Wins International Ad Award
Southfield, MI — The Sealed Power engine parts collectors card set developed to commemorate the 50^th anniversary of the National Hot Rod Association in 2001 received a bronze-level citation in the prestigious International Automotive Advertising Awards. Sealed Power is the premier internal automotive engine parts brand of Federal-Mogul Corporation and the official engine systems brand of NHRA.
Federal-Mogul was the only automotive aftermarket company represented among the award winners; other automotive companies recognized by IAAA were Porsche/Audi, BMW, Volkswagen, Land Rover, DaimlerChrysler, Honda and other global vehicle manufacturers. IAAA entries are judged by a panel of creative professionals representing the world’s leading advertising organizations.
Federal-Mogul printed just 5,000 of the sealed and numbered sets of full-color, gold foil-embossed cards, which celebrate the biggest names, places, events and innovations in the first 50 years of NHRA competition. The sets were offered exclusively to engine builders and professional technicians participating in last year’s Sealed Power "Power Team" promotion.
The sets include 50 cards featuring the icons of NHRA racing, from NHRA Founder Wally Parks and the Bonneville Salt Flats to the famed "Christmas Tree" staging light system. Drivers featured in each set range from retired greats Don Prudhomme, Tom McEwen and Shirley Muldowney to current legends John Force, Warren Johnson and Kenny Bernstein. Each set also includes technical information on key Sealed Power engine products.
"We’re extremely proud to have been not only the sole engine parts brand but the only automotive aftermarket manufacturer recognized this year," said Brian Tarnacki, director of brand marketing for Federal-Mogul.

EPA Report Finds Humans to Blame for Climate Change Problems
Washington, DC — The U.S. Environmental Protection Agency (EPA) issued a report to the United Nations putting most of the blame for climate change on human activity. The report finds the burning of fossil fuels that release carbon dioxide and other harmful heat-trapping gasses into the air is a main cause of global warming.
President Bush said he is still opposed to the Kyoto Treaty, which calls for a reduction in the burning of fossil fuels. Japan ratified the Kyoto Treaty June 4 and continues to urge Bush to assist in cutting greenhouse gas emissions.
The report was the first by the Bush administration to lay blame on human activity for causing harmful emissions.
According to the report, "The changes observed over the last several decades are likely due to human activities, but we cannot rule out that some significant part of these changes is also a reflection of natural variability."
Kalee Kreider, global warming campaign director for the National Environmental Trust, an advocacy group, said environmentalists want from the administration a climate change plan that joins with other nations in requiring carbon dioxide emission reductions and increased fuel efficiency requirements for vehicles.
Last year, the White House described climate change as a serious issue but was undecided about how much of the problem should be blamed on human activities. Bush favors a climate plan including voluntary measures to slow the rate of growth in gas emissions, but would still allow emissions to rise.
Bush opposes regulating carbon dioxide emissions from power plants.  However, Sen. Jim Jeffords, I-Vt., chairman of the U.S. Environment and Public Works Committee, has introduced legislation that will limit harmful emissions including carbon dioxide from power plants.

Florida Supreme Court Hands Diminished Value a Defeat
Washington, DC — In the case of Siegel vs. Progressive Consumers Insurance Co., the Florida Supreme Court has found the insurance policy does not cover inherent diminished value.
The Court found that "proper interpretation of the policy language at hand requires that we deem diminished value a loss not covered by this policy."
In an earlier decision, the Florida Fourth District Court of Appeal found that "having restored a vehicle to its pre-accident level of performance, appearance and function, and having complete top-notch repair, Progressive is not required to also compensate its insured for any remaining inherent diminution of value."
By contrast, in November 2001, the Georgia State Supreme Court ruled in the case of State Farm vs. Mabry that State Farm is responsible to pay their policy holders for financial loss associated with diminished value of the repaired vehicle.
As a result, the Georgia Insurance Commissioner issued Directive No. 01-P&C-1 to all insurers to "adjust claims accordingly, including assessment and payment of diminution of value relative to physical damage."
The Massachusetts Superior Court also upheld diminished value, finding that diminished value is covered under a Massachusetts auto policy.
The court accepted that diminished value is inherent in accidents involving property damage and that the concept of contractual mutuality holds that such a loss is covered.

MACS Worldwide Petitions EPA To Fully
Enforce Clean Air Act and HFC-134a Emissions Ban
Lansdale, PA — The Mobile Air Conditioning Society (MACS) Worldwide has sent a letter and accompanying report to Christine Todd Whitman, Administrator of the Environmental Protection Agency, requesting full enforcement of the 1990 Clean Air Act by restricting the sale of HFC-134a (Hydroflourocarbon) refrigerant to certified technicians. HFC-134a is the refrigerant used to provide cooling in automotive air conditioning systems. Although the EPA proposed restricting the sale of HFC-134a to certified technicians, sale of the refrigerant to the general public, including small cans continues to be allowed. The release of HFC-134a refrigerant to the atmosphere during service of a mobile A/C system is illegal and detrimental to the environment. With the availability of R134a to the general public, there has been minimal enforcement related to the venting of refrigerant by consumers who service their own automotive system or unprofessional service personnel who do not have the federally mandated refrigerant recovery equipment.

BACKGROUND
Mobile A/C systems have been identified as a source of emissions to the environment, both from the energy used to run the system and the release of the system's refrigerant. The Clean Air Act of 1990 brought new regulations to the automotive A/C service industry including a requirement that all automotive technicians who service A/C systems be certified in refrigerant recovery and recycling and service facilities must purchase and utilize additional recovery and recycling equipment for service of HFC-134a systems. These same requirements were not enforced on the consumer market. HFC-134a is packaged in 12 oz. cans and larger containers and is available for purchase by the general public. MACS' has concluded that proper refrigerant recovery and repair of leaking systems is not being fully addressed in the do-it-yourself market and non-professional service operations. Since some refrigerant remains in each small can without recovery equipment the remaining refrigerant is released into the atmosphere. It is both mathematically and physically impossible to obtain correct system charge with 12-ounce cans of refrigerant. Therefore using small cans containing a fixed amount of refrigerant results in undercharging or overcharging and can lead to both operating problems, system damage and ultimately costly consumer repairs.

ACTION REQUESTED OF THE EPA
MACS respectfully requests that the EPA:
1. Revisit the proposed section of the Clean Air Act allowing only certified technicians to purchase and use HFC-134a refrigerant as required by federal law for all other refrigerants used in the auto service industry and residential and commercial building refrigeration industries.
2. Ban the small can (less than 30 pounds) of HFC-134a due to its inherently emissive nature.

MACS believes these actions:

• Benefit the environment.
• Benefit he consumer.
• Generally follows the precedent set by the EPA in the Clean Air Act.
• Is in accord with President Bush's National Climate Change Initiative.

May 6-May 12

Extra-Bright Headlights are Creating Complaints
Released May 6,
By James R. Healey, USA Today

A tidal wave of complaints about high-intensity discharge (HID) headlights has swamped federal safety officials since they asked for public comment on glare Sept. 26.

About 1,800 comments have been filed with the National Highway Traffic Safety Administration (NHTSA). Most of the complaints are from individuals not organizations, and mostly about blinding glare from the blue-white, xenon-ignited, HID lights. That's several times as many as other marquee issues have drawn and is a record for one issue, as far as NHTSA veterans can tell.

Previous issues that drew big numbers of comments were a proposal for speed governors on vehicles in the 1970s, which drew about 600, and air-bag cutoff switches, which drew 707, according to NHTSA.

HID lights were introduced on high-end cars in the USA in the mid-'90s and quickly migrated to less-expensive models. They provide more illumination than conventional halogen headlights do and more design options.

Studies by the University of Michigan and recent work by the Society of Automotive Engineers (SAE) show that the lights produce uncomfortable glare for oncoming motorists. But the studies found no evidence that the glare is disabling.

NHTSA may use the comments to overhaul headlight regulations, going as far as banning the lights on future vehicles. It also could take any number of steps short of a ban to tone down the icy illumination. The agency may also do nothing.

Source: USA Today

Engine Deal Expected to Create Most Utilized Engine in Industry
May 6
DETROIT - DaimlerChrysler AG, Hyundai Motor Co. and Mitsubishi Motors Corp. said Sunday they were forming a joint venture to develop a family of in-line four-cylinder gasoline engines.

Global Engine Alliance LLC engines will be used in future generations of vehicles of Hyundai, Mitsubishi and DaimlerChrylser's Chrysler Group.

"For Chrysler Group, this project represents tangible fruits of the alliance with Mitsubishi and Hyundai," Chrysler Group president Dieter Zetsche said in a statement. "A venture like this could well lead to even greater cooperation."

The venture will be equally owned by the three automakers and will be located in the United States. Hyundai will have lead responsibility for decisions on design, development and engineering the aluminum engine.

The engine will feature an aluminum design with displacements of 1.8L, 2.0L and 2.4L in the range of 125 to 160 horsepower. Because of this range of displacement, each automaker can use the engine in a variety of vehicles for various market segments. Each company will produce the engine for its own vehicles with the total production of engines expected to reach 1.5 million units annually, making it one of the most utilized engines in the industry.

The alliance was to begin operations in May, with production of engines by Hyundai expected to start in March 2004. Chrysler and Mitsubishi were expected to begin production in 2005.

The four-cylinder engines will be mainly used in small cars.

Tougher Diesel Engine, Diesel Fuel Rules Upheld
May 6

WASHINGTON -- A three-judge federal panel on Friday upheld tougher emissions rules for heavy-duty truck engines, as well as reductions for the sulfur content in diesel fuel.

News services report the unanimous decision by the U.S. Court of Appeals for the District of Columbia Circuit rejected claims by truck engine makers that the technology does not exist to meet tougher emissions requirements set to take effect in 2007.

The court decision does not affect emissions rules scheduled to take effect this October.

Additionally, the court also sided with the U.S. EPA over rules that require refiners in 2006 to begin producing diesel fuel that contains a 97% reduction in the amount of sulfur.

Refiners, as well as other groups, have argued in the past that the tougher rules could lead to shortages of diesel fuel down the road.

Source: Newport's Truckinginfo.com

SEMA Says Amended Nitrous-Oxide Bill Passes in Nebraska
April 26

DIAMOND BAR, CA -- According to a recent edition of SEMA eNews, a Nebraska bill that threatened to prohibit the use of fuel power booster delivery systems, including superchargers and turbochargers, on motor vehicles operated in the state, was passed by the state legislature and signed into law. However, SEMA says that it was successful in amending the bill to soften its effect.

As amended, the new law prohibits only the street use of nitrous oxide, and the mere presence of nitrous systems in vehicles does not constitute a violation.

SEMA Says Sport Compact Car Accessory Market Performed Well in 2001
April 25
LONG BEACH, CA -- SEMA says that the growth of the compact car accessory market continued through 2001 as reported retail-level product sales came in at $1.52 billion, a 25% increase over the previous year.

"The compact performance market's growth curve was somewhat flatter last year," said SEMA vice president of research Jim Spoonhower. "However, our manufacturer members tell us they believe it was a one-year slowdown -- if 25% growth can be considered a slowdown. They predict that industry sales will resume their steep growth this year."

Spoonhower said that SEMA members who make products to customize and accessorize these vehicles see 2002 as a boom year with a potential growth of nearly 50 percent in sales over 2001.

That would put the compact performance market at more than $2.25 billion by the end of this year.

Tenneco Automotive's 'Expert Plus' Member Enrollment Surpasses Last Year
May 6

MONROE, MI -- Tenneco Automotive says that more than 14,000 aftermarket professionals are enrolled for 2002 in its Expert Plus program, which offers a wide range of exclusive promotional material and services, technical support and sales rewards to automotive repair facilities and professional technicians throughout the United States and Canada.

This is a significant membership increase over last year.

Through the Expert Plus program, repair businesses and technicians can qualify to participate in incentive programs, marketing campaigns and other sales-building opportunities related to Tenneco Automotive's brands and product lines, including Monroe shock absorbers and struts; Walker exhaust components; Rancho Suspension shocks and suspension systems; and DynoMax high-performance exhaust products. In addition, program members receive an ongoing series of technical bulletins, product updates and electronic catalogs covering steering/suspension and exhaust technology.

The program also enables members to earn a variety of premiums -- including electronics, tools, furniture and apparel items -- through the installation of Monroe, Walker and DynoMax products.

So far, Tenneco Automotive says that the most popular new benefit of Expert Plus membership is access to the www.expert-plus.com website, where aftermarket professionals can use program sales points to bid on high-value prizes such as all-terrain vehicles, recreational watercraft, pool tables and other items. The site also provides a direct link to the latest test and inspection procedures, product bulletins and other technical documents from the Tenneco Automotive engineering teams.

Expert Plus members also are automatically registered to benefit from Tenneco Automotive's consumer advertising and promotional programs. The company says that the current campaign -- the Monroe Safety Triangle -- has reached more than 500 million consumers this year. It is designed to generate complete undercar inspections and related sales opportunities for service businesses throughout the United States and Canada. Consumers can find the nearest participating Expert Plus member by using the dealer locator service on the monroe.com and walkerexhaust.com websites.

Pennsylvania Begins New, Voluntary Emissions-Testing Program
May 3

HARRISBURG, PA -- Pennsylvania has begun a new, voluntary emissions-testing pilot program in 17 counties. This pilot program offers free OBD inspection and maintenance checks to drivers who volunteer to have their vehicles tested. The tests -- which also include a gas-cap check to look for leaking fuel vapors -- will be offered for the next six months.

The goal of the program is to give the Pennsylvania Department of Transportation (PENNDOT) and state Department of Environmental Protection (DEP) the opportunity to test equipment that will be used for the full OBD check program planned for 2003. Three equipment manufacturers -- Auto X-ray, Waekon Corp. and Worldwide -- are loaning pilot stations OBD equipment for the pilot program.

PENNDOT Secretary Bradley Mallory said it also will provide emissions inspectors, station owners and the public the chance to see demonstrations of the equipment, as well as give inspection personnel the opportunity to have practical experience using the equipment. "With these free inspections, motorists can help extend the life of their vehicle and provide valuable feedback that will be used in designing an enhanced, customer-driven program to advance Pennsylvania's clean-air goals," Mallory explained.

"If a vehicle does not pass the OBD I/M Check Pilot Program, the motorist will be provided with the inspection results and advised on what repairs may be appropriate," Mallory said. "But, repairs are not required as part of the pilot program, and there is no charge to have a vehicle re-checked if repairs are made."

The program is part of the state's plan to reduce air pollution as vehicles are a major source of air pollution in Pennsylvania. It is estimated that a third of the state's ground-level ozone pollution comes from gasoline-powered vehicles and refueling operations.

"Although our air is getting cleaner, we still need to do more," said DEP Secretary David Hess. "Counties participating in the OBD check pilot program either have existing problems with air pollution or are at risk of violating the federal health-based air-quality standards in the future. And since we, the driving public, are part of the problem, we must be part of the solution."

The pilot program is being implemented in four areas of Pennsylvania. They are: the Philadelphia area (Bucks, Chester, Delaware, Montgomery and Philadelphia counties); Pittsburgh area (Allegheny, Beaver, Washington and Westmoreland counties); Southcentral region (Berks, Cumberland, Dauphin, Lancaster, Lebanon and York counties); and Lehigh Valley (Lehigh and Northampton counties).

More Than 1,000 Jiffy Lube Locations Add Equipment For New Texas Emissions Testing Program
April 30

HOUSTON -- Jiffy Lube International says it has added equipment at more than 100 of its service centers to test vehicles impacted by new enhanced emissions testing requirements that take effect May 1 in Texas.

All vehicles registered in Harris, Dallas, Collins, Denton and Tarrant counties are required to pass an enhanced emissions inspection test in conjunction with their annual vehicle safety inspection. The OBDII test is applicable for most 1996 and newer vehicles, while most older vehicles will need to undergo the ASM2 (Acceleration Simulation Mode) test.

A total of 103 Jiffy Lube service centers -- 31 in the Houston area and 72 in the Dallas/Ft. Worth area -- will offer either emissions test along with a safety inspection.

"Our footprint in these counties makes it very convenient for busy drivers to have tests conducted at our locations," said Anne Tawney, senior vice president of marketing, Jiffy Lube International. "We're taking extra steps to make sure both our regular customers and those looking for this special service will be taken care of without delay."

Automotive Training Managers Council Gets the Word Out on Getting Technicians In

by Ed Sunkin
Underhood Service Editor
TUNICA, MS -- Recruiting qualified technicians into the automotive repair and service industry was highlighted at the Automotive Training Managers Council (ATMC) Spring Conference & Business Meeting held earlier this month in Tunica, MS. About 75 industry representatives attended the conference which included a late-night tour of the FedEx material handling WorldHub facility in Memphis.

Most of the discussion was centered on the need to attract students at a younger age.

According to a survey completed last year by Wirthlin Worldwide, few teens aspire to a career in the automotive field. When asked, "If you had to decide today, what would you choose for a career?" only 2% of the 600 respondents aged 13-18 picked automotive, compared to 18 percent which picked a career in the health field.

The study also showed that, although 45% of the respondents had already decided on a career by the time they were in their junior or senior year of high school, students begin talking about their career opportunities at age 13.

In an effort to address ways to attract the younger population to this industry, Grayson Foster, of WD Consulting Group, spoke on ATMC's need to develop a "Technician Recruitment Guide" to serve as a companion to the group's "Technician Retention Guide," which was published two years ago.

Foster said he expects the guide will be a five-chapter book and will dedicate about 50 percent of the text on hiring practices for the shop. He is seeking volunteers to help with the guide's development. A decision on how to publish this recruitment guide -- whether in printed form or as a document available through the Internet -- will be made later.

To participate in the development of the recruitment guide, contact Foster by e-mail at

grayson@vonl.com

Don Gray, president and CEO of AYES Inc. (Automotive Youth Educational Systems), gave a presentation on his organization, which is a partnership among automotive manufacturers, local dealers and select local high schools/tech prep schools.

The goal of AYES is to encourage bright students with a good mechanical aptitude to pursue careers in the fields of automotive service technology or collision repair/refinishing, as well as to prepare them for entry-level positions or challenging academic options. Gray said one of the challenges the industry faces is a lack of interest in automotive service-oriented careers.

"Our vision is to create America's version of the European Apprenticeship Program," Gray said. "To do this, we need to create school-to-career partnerships between auto dealers and local high schools and technical schools."

He explained that the industry must have qualified and bright graduates in order for it to succeed. "The complexity of vehicle systems is going to dictate a totally different set of skills from these young adults," he explained. "If [service dealers] don't have a training strategy, it's going to create customer dissatisfaction and policy and warranty expenses."

Gray said a second hurdle the industry faces is the importance of elevating the image of the service technician and other service-related positions as satisfying, challenging and worthy career choices.

He explained that a good way to interest students is to open up the dealership to field trips and tours. Other ideas Gray suggested included "parent nights," internships and issuing the recently developed CareerCorner, TV's "Automotive Career" videos that portray an insider's look at life in the automotive industry to schools.

Tom Holdsworth, of SkillsUSA-VICA, spoke on his organization, which is a national association serving a quarter-million high school and college students, as well as professional members who are enrolled in technical, skilled and service occupations in such fields as automotive and collision.

Holdsworth reiterated the position that the industry needs to recruit students earlier than

post-secondary grades, adding his organization helps provide students the opportunity to succeed in the service industries. "Our goal is to combine students, education and industry into America's skilled work force," he explained. "To do that, we help students develop relationships and a positive attitude."

Rick Jazwin, director of industrial development for the Universal Technical Institute (UTI), gave a presentation on grassroots recruiting. He said everyone in the industry should be responsible for recruiting technicians. "Get out there and speak to the students and meet one-on-one with the school counselors," Jazwin said. "Have your staff work as mentors."

He cited statistics from the Automotive Service Association's (ASA) technician survey. Referring to the data, Jazwin said that, when asked why a technician chose a career in the automotive industry, 71.6% of the respondents said they liked working on cars and 33.4% had a family member who was a technician. The survey also revealed that 9.5% of respondents said they believe being a technician is a good career and 6.8% knew someone who was a technician.

"Zero percent of the respondents said their high school counselor suggested a career in the

automotive service industry," Jazwin pointed out. "It's up to you to form a partnership between your company and your local high school to attract, train and retrain technicians."

John Ball, a service trainer for American Honda Motor Co., spoke about Honda's Professional Automotive Career Training (PACT) program, which is a cooperative agreement with a vocational technical center to address the need for trained Honda and Acura automotive technicians. He said PACT was developed as a two-year vocational training and college study program, leading to a vocational completion certificate and an associate degree in automotive service technology.

Ball added that PACT is just one approach the manufacturer is looking at to attract service personnel. "Attracting technicians is a combined effort. "There is no one single answer to recruiting technicians," he explained. "We don't have a single approach that will make all the difference in the world."

He suggested that more needs to be done to show what an automotive career can offer in salary and job security. "We, as an industry, really haven't made the career attractive," he said.

Kathleen Schmatz, executive vice president of AAIA, gave a presentation on discrepancies regarding the industry's technician shortage numbers. Many industry leaders have reported that there is a shortage of about 60,000 technicians.

Schmatz argued that, if that great of a technician shortage existed, the industry might expect to see a decrease in the quality or timeliness of repairs, a greater dissatisfaction with repair work performed and an increase in customer complaints.

"Automotive service, which for years topped the Better Business Bureau's list of consumer complaints, has now dropped to No. 3," she said, adding, "of course, we still have a way to go to get that down even farther."

Schmatz also cited financial data, saying that, during the past nine years, the Consumer Price Index has reflected a slight rise in costs for automotive maintenance service (44.5%), when compared to other consumer services such as healthcare (100.8%), air fare (78.8%) and insurance (54.6%).

She added that the cost of retail parts during that time has grown only about 4%.

"If a shortage of technicians existed, we might expect to see an increase in the cost of repairs to cover the cost of increased technician compensation," Schmatz said.

She said that, although very few people would argue that there isn't a technician shortage, most of the shortage discrepancy lies within the definition of "qualified' technicians. "Based on market research models, car repair turnaround and costs have remained steady or declined," Schmatz said.

"These seemingly disparate facts need to be aligned before the industry can move forward."

Following her presentation, Schmatz lead a panel discussion on recruiting technicians.

Other highlights of the conference included presentations from:

• Donna Wagner on the Car Care Council;

James Dunst on the Ford/AAA recruitment program;

• Mark Winter of Simulus on simulation training;

• Ron Genda of ThermoKing on his company's Recruit-Train-Retain program;

• Jessica Levy on the North American Council of Automotive Teachers (NACAT);

• Tom Mettner on the Council of Advanced Automotive Trainers' (CAAT) Etech Network; and

• Ron Ray of I-CAR on a snapshot of the collision industry.

ATMC members also elected new officers to serve out the remainder of the year. They are:

• Bob Gracey, Delta College Corporate Services, president;

• Bonnie Karim, U.S. Postal Service, first vice president;

• Bill Sapielak, Delta College Corporate Services, second vice president;

• Steve Howe, Tweddle Litho Co., secretary; and

• Ed Jones, E.J. Associates, treasurer.

Technician Training Event in Michigan
LANSING, MI – April 6, 2002 – The fifth annual Auto Value/Bumper to Bumper Tech Expo will be held at the Lansing Center in Lansing, Michigan. This event is geared toward professional service center owners and technicians seeking training.
The event offers over 40 training classes totaling 6,000 seats of training. Courses are available in the areas of management, shop productivity, technician training and more. Hands-on courses are also offered for technicians. The cost for the event is minimal. "Our goal for this event is to give service centers a world class training event that is affordable," said event organizers.
Over 125 Automotive Aftermarket vendors will be displaying the latest products, tools, and equipment. Service Centers will have the opportunity to purchase products from these vendors from an affiliated Auto Value or Bumper to Bumper Parts Store.
In addition to the training and vendor show, there will be many attractions including games, prizes, show cars and even a magician.
In 2001 the expo had over 2,500 attendees and organizers are expecting 3,000 attendees this year.
For more information regarding the Auto Value Bumper to Bumper Tech Expo 2002 logon to www.avtechexpo.com you can find complete details for the event.

Mitchell Online Store Provides Access to Books,
CDs, Videos and Training & Education Products
SAN DIEGO -- Mitchell International has launched a virtual store at www.mitchell.com, which enables customers to locate and purchase the company's books, CDs, videos, and training and education products online. The store organizes its products both alphabetically and by category. A brief description is provided for each item.

ASP Partners With Council of Advanced Automotive
Trainers to Expand Technical Training Program
CARTERSVILLE, GA -- The Automotive Service Professionals (ASP) and the Council of Advanced Automotive Trainers (CAAT) have recently expanded ASP's technical training program. Known as the ASP eTECH network, the new program is accessible 24 hours a day, seven days a week as a tool to help members increase market share and retain existing business.
And, in an attempt to avoid wasting time on information already mastered, ASP has introduced a core and driveability assessment program to determine a technician's training needs and make course recommendations.
Participants are able to track training progress with ASP's online career development resume, and eTECH Network member shops have unlimited access to each technician's skill level and progress.
The program also makes unlimited technical service bulletins and the latest training updates available.
ASP program organizers say the process can assist technicians in reaching their ASE training goals so that, after mastering the core competencies, technicians are ready to tackle the ASE mini assessments and determine their readiness to take ASE exams. ASP also provides each technician with a $25 reimbursement for each ASE exam successfully completed.
Along with online assessments, instructor-led training also is available. Because eTECH is affiliated with the CAAT website, the tech or shop owner can view available classes and register online. They also are listed in the ASP catalog. Qualifying ACE training from ASP vendor partners is available, as well.

Hyundai Launches Nationwide Service Manager Training Program
FOUNTAIN VALLEY, CA -- Hyundai says that more than 80 percent of its U.S. dealers are participating in service manager training sessions starting today at 29 locations around the country.
The automaker's goal is to provide its 587 U.S. dealerships with ways to help their businesses grow.
"Our strategy is to provide them with the tools necessary to make critical business decisions intelligently on their own," said Chuck Halper, vice president of service for Hyundai Motor America. "The overwhelming enrollment response to the Service Manager I Training program demonstrates our dealers' dedication to continuously improving the customer experience."
During the day-long sessions, service managers are being introduced to three tools:
• The Hyundai Power Katalyst (HPK) website to track customer service ratings;
• The Hyundai Service Operations Assessment tool that map out customer service improvements; and
• A CD-ROM training course for Service Manager, Phase I certification.

The Pros and Cons of Automotive PR in California
by Dennis John Gaschen
Public Relations Tactics
LOS ANGELES – The state that brought you freeways, the first McDonald's drive-thru and church services at drive-ins is now the second-largest market for automobile companies.
Southern California is home to such Pacific Rim giants as Mitsubishi, Honda and Toyota, as well as several domestic and European car companies. In all, 15 different brands have operations in the area.
No longer just the entertainment capital, Southern California is quickly becoming "Motor City West."
It all started several decades ago when Japanese automakers, following on the success of the foreign motorcycle industry, established a presence in the United States. Because of its closer time zone and major ports where cars could arrive, Southern California was chosen.
It also may have helped that there was an established, Japanese community nearby for transplanted executives. South Korea automakers soon followed.
But, despite these developments, Southern California remained an outpost until 1998, when Lincoln Mercury moved its world headquarters to Irvine. Suddenly, the media took notice.
Last fall, the Orange County Business Journal compiled its inaugural list of automakers for its popular "The List" feature. The article noted that employment at the 10 largest automakers jumped 15 percent in 2001. Paul Eisenstein, publisher of Detroit-based TheCarConnection.com, said that the area had become "a pivotal center for the global automotive industry."
For automotive PR pros, the positive growth has had its own advantages.
"With all the other companies out here, it's made my job a little easier," said Geno Effler, public relations director for Kia Motors America, Inc. "We can take an executive back East, but we can't take a concept car. Now, when reporters fly out here to cover our story, they can cover several companies and several stories."
Others say the California landscape has presented challenges.
Jim Trainor, an 18-year automotive PR veteran and director of public affairs for Lincoln Mercury, explained: "There aren't a lot of local media concerned with auto news out here. When I was in the Midwest, we were inundated with media calls throughout the day. While I still get calls, it's mainly from the same reporters back East. There's not the same level of interest out here."
Kurt Antonius, senior manager of public relations for Acura/Honda, concurred with Trainor's assessment. "Here we are in the state of cars, yet automotive news doesn't get the media's attention," he explained. "We're a sleeping giant. I don't think we've done a good job in getting the message out. We're still living in Hollywood's shadow." Effler, who was one of Kia's first California employees in 1983, disagreed. "I think the assessment is correct, but I'm not sure you can put the blame on PR folks," Effler said. "I've seen a noticeable change in the past 18 to 24 months."
For Effler and the other auto PR professionals out West, courting reporters, especially the trade press, still means heading back to Detroit, the No.-1 media market for the automobile trade. Media Map lists eight of the automotive publications with a circulation of 100,000 or more with headquarters in Detroit.
To compensate for separation anxiety, several California-based car companies keep regional PR offices in the city.
Kurt Antonius, Acura's senior public relations manager and a veteran of General Motor's regional PR structure, explained that it all boils down to a personal relationship with the reporter. "It's all about face time," Antonius said. "That's why we still have regional offices in Detroit and New York."
Time differences also pose a challenge and make workdays that begin in the early morning and end late evening the norm.
Simon Sproule, vice president of communications for Aston Martin, Jaguar and Land Rover -- part of Ford Motor Co.'s Premier Automotive Group -- moved to Southern California last fall. With the eight-hour time difference between the United Kingdom and California, he has found himself at the office at midnight in order to get something in the hands of somebody at the U.K. office first thing in the morning.
"Between our British, East Coast and California offices, you can get a live, albeit sleepy, PR person 18 hours a day," he said.
Press leads (where cars are loaned to journalists for test drives) for the Aston Martin, Jaguar and Land Rover brand still are handled out of the group's New Jersey office. Product placements are coordinated in the Southern California office, although opinions differ on their value.
"We're very careful about our product placement decisions," says Antonius. "It's very easy to spend a lot of money. It's got to be the right movie, the right product and the right moment."
Sproule, on the other hand, cited proximity to the entertainment capital and placement opportunities as one of the key benefits to moving West. "We absolutely have an interest and are working on it," he said. "Being one hour away from Hollywood has its advantages."
Use of the technology and the Internet as a global PR tool is on the rise in the automotive sector, although the practice has its detractors. One major car company almost faced a media mutiny when it recently produced only an electronic version of its press kit.
"We surveyed our media contacts, and, four years ago, only 30 percent of the reporters said they used the Internet," said Antonius. Then, Acura launched a separate media website just last year when it saw demand for online information increase.
Despite the challenges of time and technology, our panel all agreed that automotive PR is a labor of love.
"Even though we sometimes deal with journalists skeptical of our approach, there is a connection," Effler said. "We both share a common bond: a true affection for automobiles."
"I grew up in Dearborn, MI, and have been around cars all my life," said Trainor. "There's something exciting about sheet metal. I drive any chance I can get. I think I've been to Las Vegas five times and haven't flown once."
"To have an all-new product, launch that product, and see that the key message points are in the story is what it's all about," Antonius added. "And, each year, we have a new product. It's what drives me after all these years."
Copyright: 2002, Public Relations Tactics

ASE Automobile Technician Certification Testing Schedule
Leesburg, VA -The National Institute for Automotive Service Excellence (ASE) will be offering its full complement of certification tests for auto technicians this Spring over the course of two evenings on May 7 and May 9 at 7:00 p.m. The tests will be offered at over 700 locations throughout the United States and Canada. The registration deadline is March 29, 2002.
The eight tests in the automobile series are A1 – Engine Repair; A2- Automatic Transmission/Transaxle; A3 – Manual Drive Train and Axles; A4 – Suspension and Steering; A5- Brakes; A6 – Electrical/Electronic Systems; A7 – Heating and Air Conditioning; and A8 – Engine Performance. (There is also an advanced-level test in automobile engine performance.)
Registration information can be obtained by writing to ASE, 101 Blue Seal Dr., S.E., Suite 101, Leesburg, VA 20174; by calling the ASE toll-free information line at 1-877-ASE-TECH; ASE Customer Service at 703-669-6600, or by visiting ASE’s website at www.asecert.org.
The online registration option has been up and running "24/7" since January 15 at the ASE website (www.asecert.org), while telephone registration (toll-free, 877-564-8661) will be available starting March 4, 2002. These methods are in addition to the traditional method of mailing or faxing in the completed registration form, officials with ASE note. Full details on registration procedures and policies can be found in the Spring 2002 Test Registration Booklet. ASE Catalogs of Tests, with sample questions, test specifications and task lists, and references to study materials can be viewed or downloaded at no charge from the ASE site.

CARQUEST Technical Institute
earns ASE Blue Seal of Excellence Recognition
Raleigh, NC – The CARQUEST Technical Institute has earned the ASE Blue Seal of Excellence Recognition. The National Institute of Excellence for Automotive Excellence (ASE) gives the Blue Seal to organizations that have at least 75% ASE-certified representation.
CARQUEST Technical Institute (CTI) is an industry leader in quality technical and business management training. It has 33 instructors conducting classes for more than 14,000 technicians from 4,000 repair facilities throughout North America.
CTI has been successful developing local training regions, allowing technicians to attend classes close to their businesses, minimizing travel time. It also offers flexibility in training with 34 courses in the Self-Paced Training Series, which is C.A.S.E. certified.

Study: Gasoline- and Diesel-Powered Vehicles Will Dominate Through 2020
Lexington, MA – DRI-WEFA Inc., an economic forecasting firm, has released a new study which concludes that advanced forms of fossil-fueled spark ignition and diesel engines will continue to dominate the market through 2020, despite public and private efforts to develop new sources of automotive power. The joint study was performed by automotive and industry consultants at DRI-WEFA, along with the technology and innovation consulting firm Arthur D. Little.
The forecast for the continued reliance on fossil-fuel power for automobiles takes into account advances in fuel cell research such as the Bush administration's announcement last month supporting the development of fuel cells through its "Freedom Car" initiative.
J. R. Linna, an automotive expert at Arthur D. Little, said that the announcement will accelerate commercialization of automotive fuel cells. But, in the interim, gasoline prices will likely remain stable and affordable. "Advances in gasoline and diesel engine technology will increase fuel efficiency and keep these powertrains competitive for 20 years or more," Linna concludes.
The study was developed for major component suppliers, OEMs and policy makers. It developed three scenarios on emissions regulations, fuel efficiency, carbon dioxide requirements, crude oil price and economic outlook. For each scenario, the mix of powertrain technology in each geographic region was forecast. The technical barriers to the commercialization of advanced spark ignition, diesel engines, hybrid and fuel cell vehicles, as well as the various forms of advanced transmissions and exhaust cleanup, were identified and assessed.
The authors of the study foresee greatly improved engine, transmission and fuel system technology compared with what is now on the market. Improvements will include "mechatronics," or the integration of electronic controls with engine function, the use of advanced lubricants, and improved manufacturing techniques and material.
As a result of these refinements, the study anticipates substantial improvements in engine emissions and fuel efficiency.
"For the first time in 100 years, we are seeing a new powertrain successfully penetrating the market," said Phil Gott, director of automotive consulting at DRI-WEFA and program manager of the study.
"Over the next two decades, hybrids and other improvements in the powertrain and vehicle will mean Americans will be able to continue their love affair with the SUV, even if we see stricter regulations imposed for fuel efficiency."
Nick Russ, a European automotive expert at Arthur D. Little, explained that, in Europe, the diesel engine will continue its climb to become the technology of choice for most automotive applications. "Currently, roughly 40 percent of all cars in Europe operate with diesel engines, known for providing dramatic fuel efficiency as a tradeoff for expelling more particulates into the atmosphere," Russ added.
The study anticipates that diesel will be outlawed in some areas of the world because of the potential health effects of particulates. Yet, such a case would be untenable in Europe where the authors expect strong reliance on diesel for automotive power.

Mitsubishi Recalls 18,630 Mirages
Washington – According to a recent NHTSA report, Mitsubishi America is recalling some 18,630 of its 1999-'01 Mirages to rectify a problem where the bolt securing the crankshaft pulley can become loose. This can lead to the pulley falling off the vehicle, resulting in a loss of power steering assist.
Dealers will inspect the vehicles to ensure that the bolt is tightened. For those bolts not properly tightened, the bolt and pulley will be removed and inspected for signs of damage. Components showing any damage will be replaced and the bolt tightened to the proper torque. Owner notification began Nov. 26.

Nissan Recalls 103,000 Sentras
Washington – According to a recent NHTSA report, Nissan North America is recalling approximately 103,000 of its 2000-'01 Sentras manufactured between January 2000 and May 2001 to replace the crank position sensors.
On certain passenger vehicles equipped with 1.8-liter engines, the engine could stop running while being driven because of a defective crank position sensor. This can also result in the "Service Engine Soon" warning light coming on or reduced engine power. If the engine stops running while the vehicle is in motion, it could result in a crash.
Notification began Dec. 10.

DaimlerChrysler Recalls 65,000 Mercedes to Fix Faulty Batteries
STUTTGART, Germany (Agence France-Presse) – DaimlerChrysler AG is recalling 65,000 of its Mercedes-Benz C-Class models in the United States, after receiving six complaints regarding a fault which caused the batteries to explode, leading to injuries in one case. A DaimlerChrysler spokesman said that NHTSA asked the company to advise customers to return the cars, built in 1998 and 1999, to dealers so that the batteries could be checked.

Mustang's Design Could Be Topic of NHTSA Inquiry
Detroit, MI – According to the USA Today, Ford Motor Co. may face an inquiry into the safety of the design of its Mustang sports car.
Ford, which maintains that the car is safe, has settled at least 39 lawsuits since 1979, including at least 11 cases since 1995, because of fires that resulted from punctured and ruptured fuel tanks after collisions. More than 40 serious injuries, including some fatal injuries, were involved.
Plaintiff's attorney Joseph Fried, who recently settled a Mustang fire-related lawsuit, said he is turning over documents related to the case to the National Highway Traffic Safety Administration.
NHTSA has not been investigating the Mustang, but it has been looking at complaints involving Ford Crown Victoria police cars catching fire after rear-end collisions, spokesman Rae Tyson said recently.
Mustang, Crown Victoria and the nearly identical Mercury Marquis are the only vehicles still being made in the United States with a fuel tank positioned between the rear axle and the rear bumper. That design, used extensively by automakers in the 1970s, was largely abandoned after a highly publicized 1978 lawsuit, costly judgment and subsequent recall involving Ford Pintos.
Tyson said NHTSA had not begun looking at the documents submitted by Fried. But, he said the agency was checking its fatality database for Mustang-related accidents.
NHTSA has no requirement on where fuel tanks are placed. But, following the Pinto case, automakers, including Ford, began putting fuel tanks in front of rear axles. Ford adopted that standard for all of its redesigned vehicle platforms in the 1980s. The Crown Victoria/Mercury Marquis hasn't gone through a redesign since the new standard took hold.

GM Recalls 2000-'01 Chevrolet Blazer,
GMC Jimmy and Oldsmobile Bravada SUVs
Detroit, MI – General Motors Corp. has announced a recall of 2000-'01 Chevrolet Blazer, GMC Jimmy, and Oldsmobile Bravada sport utility vehicles. This does not include the all new 2002 Chevrolet TrailBlazer, GMC Envoy and Oldsmobile Bravada.
This campaign involves approximately 546,000 SUVs built between September 1999 and August 2001. There have been two reported accidents that may have been related to this condition. No injuries were reported.
The recall is tied to a problem where the stop lamps in these vehicles may not illuminate when the brakes are engaged and the hazard lamps may not flash when the flasher button is pressed. An open circuit in a switch located in the steering column renders stop lamps and hazard lamps inoperative. However, the rear lights, the center high-mounted stop lamps (CHMSL) and the turn signals operate properly.
Currently, GM is testing the replacement parts. When this process is concluded, these parts will be produced and shipped to dealers. At that time, GM will mail notification letters to owners indicating that Chevrolet, GMC and Oldsmobile dealers will inspect the vehicles that are part of this recall and, if necessary, repair them at no cost to the customers.

MAP Announces Revised Uniform Inspection & Communication Standards
Bethesda, MD – The Motorist Assurance Program has released its revised 2002 Uniform Inspection & Communication Standards (UICS) for all seven vehicle systems: Brakes, Drive-train, Engine Maintenance & Performance, Electrical, Exhaust, HVAC, and Steering & Suspension. Service providers participating in MAP have until April 2002 to implement the new UICS.
"These revisions are made biannually to reflect changes in technology as part of MAP’s commitment to consumers and participating service providers," explained MAP President Lawrence Hecker. "We also update the Uniform Inspection and Communication Standards to continue making them as user-friendly as possible for technicians and their customers."
The biannual review of the UICS takes place in odd-numbered years. Publication of the revised UICS subsequently takes place the following January.
"MAP thanks UICS co-chairs Denny Bowen (Hunter Engineering), Lance David (Midas International), and the entire committee for their months of hard work in revising these documents," Hecker said.
Examples of UICS Revisions for 2002:
• For components that are defective, but do not affect performance, the repair or replacement is now suggested; the 2000 UICS made no recommendation.
• For components that are worn, but not affecting performance, repair or replacement is now suggested; the 2000 UICS made no recommendation.
• If broken brackets are encountered during an inspection, it is now appropriate to suggest repair or replacement of brackets; the 2000 UICS made no recommendation.
• Parts that are "beyond specification" for any reason are considered a required repair or replacement.
• If wear "exceeds specification," the component is required to be replaced.
• Where applications are incorrect, the procedure now is to determine and correct the cause of the incorrect application before repairing or replacing.
• Routing of cooler lines is now a required repair – from suggested.
• If a CV boot is found to be leaking, the new procedure is to inspect the condition of the joint before replacing the boot.
• Drive-train UICS: the condition: "Not affecting performance, but close to the end of its useful life" has been added. Components (e.g. clutch disks, clutch forks) that are worn, defective, broken, burned or otherwise unacceptable are suggested to be replaced.
• Drive-train UICS: conditions of "beyond service interval" as well as "at service interval" have been added.
• In the Fluid sections of various UICS books, a burned condition now includes a note: "Fluid that is burned indicates a serious problem. Determine and correct the cause." Also, required procedures for fluid flushing are now included, when fluids other than the correctly specified fluid are present which affect or do not affect the rubber parts. They specify using the correct fluid and using the OE specified procedure.
• When corroded terminals are encountered that affect performance, it is now recommended to determine the cause and correct before making the required repair or replacement.
• The word "damaged" was replaced in almost all cases with an actual description of the damage, e.g. bent, binding, cracked, etc.
• Additional "Notes" and "Alerts" have been added in various locations (e.g. clutch master cylinder – if gummy cover gaskets encountered, the procedure to check fluid condition is now provided in a Note.)
• Additional cross references were used where applicable. Copies of the revised UICS are available free to Automotive Maintenance & Repair Association (AMRA) members. UICS copies can be downloaded from the "Members Only" section of MAP's Web site (www.motorist.org) using a pass code provided by the MAP office. A complete copy is also available on CD.
Non-members may purchase copies in printed form by contacting MAP (301-634-4955; map@motorist.org).

Newspaper Reports Hundreds of Santa Fe Engine Failures
FOUNTAIN VALLEY, CA – According to the Orange County Register, Hyundai's new Santa Fe SUVs have been plagued by hundreds of engine failures that the company has not disclosed to customers or regulators.
Nearly 300 engines built in Korea and installed in 2001 Santa Fe models shipped to the United States have seized and failed, sparking a multi-million-dollar effort by the Fountain Valley, CA-based distributor to quickly repair the cars and make other concessions to keep customers happy.
Detailed lists of the V6 engine failures show that cylinder liners cracked or slipped inside the block on Santa Fe SUVs with as few as 18 miles while a prospective customer was on a test drive in one case. When that happens, the engine is essentially destroyed.
Other engines went 1,000 to 12,000 miles before failing -- frequently while owners were driving at freeway speeds, the documents show.
It's not known if the engine failures resulted in any crashes or injuries. The company said no one was injured when the engines failed.
Federal law requires manufacturers to report, within five days of discovery, any defect that could be a safety hazard. – According to the Orange County Register, Hyundai officials have known about the problems since November of 2000, but the company has never reported the problem to the National Highway Traffic Safety Administration (NHTSA).
The full extent of the problem is unclear.
Chuck Halper, vice president of service for Hyundai Motor America, confirmed that there have been 290 engine failures since November 2000, plus as many as six failures of replacement engines. Halper said Hyundai did not report the problems to NHTSA because the company doesn't believe it is a safety issue.
Halper said the company discovered the cylinder liner problem in November 2000 and switched to a thicker liner. He said none of the new engines have failed, adding that replacement engines failed because technicians did not clean all the metal debris out of engine manifolds and plumbing before installing new engines.
He characterized the failures as a very small percentage of the 66,000 Santa Fe's sold by Hyundai, and said the company has no plans to notify either NHTSA or Santa Fe owners.
Hyundai officials said they did not know how many Santa Fe's with the problem engines were sent to the United States but that the company sold about 7,000 V6 Santa Fe SUVs in the United States in 2000. The officials acknowledged that some of the early models also were likely to have been sold in 2001.

Goodyear Rolls Out New Customer Satisfaction and Safety Program
AKRON, OH – The Goodyear Tire & Rubber Co. is rolling out a new customer satisfaction and safety program at all of its company-owned retail stores. Called "Good to Go," the program offers a procedure for releasing a vehicle after its service work has been completed.
It calls for all tires to be inflated to the manufacturer's specifications on every vehicle serviced by one of the outlets before the vehicle is returned to its owner. And, on any wheel removed from a vehicle, store technicians are asked to ensure that the lug nuts are carefully hand-torqued to specifications.
At this point, the vehicle will be considered "good to go."
Alan Joiner, service sales manager for Goodyear retail operations, explained that, if the stores can build a reputation of going the extra mile and protecting the customer, the customer will appreciate it.
"Recent events have heightened the public's awareness of proper inflation, and the time is right for 'Good to Go,'" Joiner said.
The program's goal is to demonstrate a commitment to providing trust, confidence and comfort to customers. v Retail outlets will receive posters, counter cards and bay banners to help them explain the program to their customers. In addition, each retail store will get 10 new tire pressure gauges, a new torque wrench, a torque spec guide and a training module that can be shared with all associates.
"While we want our customers to know that we are providing them the most reliable service possible, this program also has positive implications internally," said John Peer, director of retail operations.
"We want our store associates to see those 'Good to Go' posters in the shop because it starts with them, and they have to be committed to the program."
Adherence to the program will be confirmed through ongoing safety audits conducted at all stores.
The "Good to Go" process will be practiced at all of the more than 700 Goodyear-owned stores, including Goodyear Auto Service Centers, Just Tires and El Campo Tires.

Southern California Service Center
Owner Named NAPA/ASE Technician of the Year
ATLANTA – Jim Piraino, the owner of Camarillo Car Care Center in Camarillo, CA, has been named the NAPA/ASE Technician of the Year for 2002. Presented annually by NAPA Auto Parts and ASE, the award is determined by a panel of former winners, automotive trade media, and the president of the ASE.
Piraino had been a finalist for the award in each of the last five years.
He was selected for demonstrating superior technical skills and business practices, showing a commitment to customer service and training, supporting the community in which his business operates, and demonstrating outstanding service to the automotive repair and maintenance industry.
"It is a pleasure to honor Jim Piraino with this year's award and to recognize the customer service philosophy he and his Camarillo Car Care team embody," said Steve Handschuh, president of NAPA.
"Putting customers first by investing in top-flight people and first-class training is something all of us at NAPA believe in and are proud to celebrate."
In more than 15 years as an automotive technician and service center owner and operator, Piraino has demonstrated the same commitment to education and training for himself and his employees as he has to customer service. A member of the NAPA AutoCare program, he employs six ASE-Certified Master Technicians.
"In our business plan, we set the goal of being recognized as the premier service facility in our community," said Piraino. "Being recognized as the best in the nation was beyond my wildest dreams. It's a tremendous honor and something we will take a great deal of pride in as we represent NAPA and ASE in 2002."
Piraino will receive more than $30,000 in prizes in recognition of his accomplishment, including NAPA tools and equipment, fully paid training from the NAPA Institute of Automotive Technology and a NAPA TRACS computer system for his shop.

ALLDATA Adds Enhanced Shop Operations and
Technician's Reference Displays to Latest Disc Release
ELK GROVE, CA – ALLDATA has included an enhanced display of shop operations and technician's reference sections of the ALLDATA database in its fourth-quarter professional disc product, which is available to automotive service centers in the United States. The improved display is designed to facilitate access to information that assists service advisers in explaining repairs, encouraging regular maintenance and detailing symptoms.
The shop operations section includes a service write-up section with forms for customer communication, checklists for technicians to follow during diagnosis and inspection, and MAP information. The technician's reference section includes an emissions reference guide, timing belt replacement intervals and conversion tables.

Mazda Recalls 39,000 Vehicles Because of Brake and Fanbelt Defects
TOKYO – According to Agence France-Presse, Mazda Motor Corp. said it is recalling some 39,000 SUVs and minivans because of braking and fanbelt faults. There have been no reports of accidents as a result of the problems, and the firm declined to disclose the cost of the recall.
The recall targets some 26,500 units of the MPV minivan and SUVs called Tribute and Escape -- a jointly developed vehicle with the Ford Motor Co. -- sold in Japan, North America, Australia, New Zealand, Hong Kong and other Asian countries because of fanbelt tension problems.
A faulty piece in the fanbelt system could fall off, which could cause steering to require greater strength, according to reports filed to the Japanese transport ministry.

DaimlerChrysler, Hyundai, Mitsubishi Consider Producing Joint Engine
FRANKFURT, Germany -- According to Agence France-Presse, DaimlerChrysler AG and its Asian partners, Mitsubishi Motors and Hyundai, are considering developing an engine for small cars.
This so-called world engine might be fitted in a million vehicles to be made under the names of Chrysler, Mitsubishi and Hyundai, the Wall Street Journal Europe reported.
The partners expect that such a venture would cut development costs by a third. Cars carrying the Mercedes-Benz name would not be affected, although Mercedes-Benz engineers had worked on the design of the engine, the report said.
The new head of operations at Mitsubishi, Rolf Eckrodt, was quoted as saying that a decision on the project was expected in the next few months and that production could begin after two years.

More Reports of a Ford Reconciliation with Bridgestone/Firestone
DETROIT – Ford Chief Operating Officer Nick Scheele confirmed Sunday that a reconciliation with its former tire supplier, Bridgestone/Firestone, could be in the works. Speaking on the sidelines of the North American auto show, Scheele told reporters that he met with Bridgestone President Shigeo Watanabe in November.
Going one step further, a Japanese newspaper reported yesterday that Bridgestone Corp. has reached an agreement in principle with Ford Motor Co. to patch up their differences and resume, in some form, their near century-old relationship.
In the United States, a spokeswoman for Nashville-based Bridgestone/Firestone, the tiremaker's U.S. subsidiary, said she could not comment on the Japanese report. ''I can't comment for the parent company,'' Jill Bratina said. ''From the standpoint of Firestone, we have met with Ford, and, from those meetings, we have continued to agree to meet.''
Bratina described the talks as ''amicable'' and called them ''good discussions.''

DaimlerChrysler Is Halting Prowler Production
AUBURN HILLS, MI – After building nearly 11,000 units, DaimlerChrysler said it is ending production of its retro roadster, the Prowler, after a five-year production run. The $45,000 two-seater was introduced by the Plymouth division in 1997 after wowing auto enthusiasts as a concept car in 1993.