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Clint Bowyer Crew Chief Billy Scott Wins Career-First MOOG 'Problem Solver' Award

Billy Scott, crew chief for Clint Bowyer and the No. 15 Maxwell House Toyota Camry, won his career-first MOOG Steering and Suspension “Problem Solver of the Race” Award after Bowyer made a late charge to finish sixth in Sunday’s Cheez-It 355 NASCAR...

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A New Way To Learn: Bosch Xperience Mobile Tour Comes To Babcox

The Bosch Xperience Mobile Tour made a stop on Aug. 5 at Babcox Media. Editors were invited to experience the simulated virtual workshop, working through a series of real-world vehicle repair problems using Oculus Rift headset technology. Two trucks,...

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Raybestos Partners With Schwartz Performance To Restore Classic '69 Mustang Fastback

Raybestos has joined forces once again with Schwartz Performance to restore an American icon muscle car: a 1969 Ford Mustang Fastback. “Raybestos and Mustang are the perfect match of history, leadership and innovation. Working with the first-class...

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Be Wary of the Fall Maintenance Slowdown

If you think you don’t need to do any more marketing this quarter because you’ve been riding the summer vehicle maintenance wave, think again. While your car count is likely high — due to road trip inspections, oil changes, A/C service and unperformed...

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Honda Civic: Failed PCMs and CAN System Diagnostics

It’s not unusual for me to get help requests through my e-mail. Sometimes it’s from working technicians, other times it’s from vehicle owners who can’t get their problems solved through professional repair shops. In early 2014, I received one...

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2002 Lexus Evaporative Emissions Diagnostics

Evaporative Emissions Diagnostics: Start With The Basics Across the country, it’s common for car lovers to meet in random groups with their rides, hang out and share their stories, ideas and dreams — it’s something I really enjoy. If you take...

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How to Test Drive a Car to Check for Problems

Test Drive Diagnostics Test drives on the surface can seem like one of the most unprofitable tasks a technician can perform. But, test drives can be one of the most profitable processes a shop can do to help sell more service. You just have to have procedures...

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Cheap Brake Pads

The Real Cost of Installing Cheap Brake Pads Ever since the first issue of Brake & Front End came off the presses, the magazine has warned of the costs of using inferior friction materials with brake pads. In the 1930s, the magazine fought the fight...

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Troubleshooting ABS Modulator Mechanical Problems

Understanding ABS Modulator Problems Mechanical issues with the ABS modulator, or hydraulic control units (HCU), are rare, but they can happen. With more and more vehicles on the roads with older ABS systems that have not seen proper brake fluid maintenance,...

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Identifix Celebrates 50,000 Direct-Hit Subscribers with 50K Giveaway Contest

Identifix, Inc. has reached another milestone: its 50,000th subscriber to Direct-Hit, its award-winning online tool. To commemorate the occasion, the company has launched a contest called the 50K Giveaway. Five Direct-Hit users who submit a Hotline...

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Liquid Tools: Choose Your Maintenance Chemicals Based On The Application

The shelves in most parts stores are stocked with an abundance of aerosol maintenance products – everything from cleaners to lubricants. The huge selection of products can be overwhelming, leading to confusion about which product you should purchase...

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Snap-on Franchisee Conference Draws Record Crowd

Snap-on reports that it drew a record-setting crowd for its Snap-on Franchisee Conference (SFC) held in Washington, D.C., this year. The three-day business conference brings together Snap-on Tools franchisees for insight, information and celebration...

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Home Cooling How Long Should a Brake Job Last?

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Every technician knows it’s impossible to estimate how long a set of brake pads will last. But, due to changing ownership cycles, your customers are developing new expectations.
 
According to R.L. Polk, the typical consumer held onto a vehicle for 57 months in 2012. This is up from 38 months in 2002. So, if a customer drives 15,000 miles a year, the customer will accumulate 23,000 more miles before they trade it in. These extra miles could mean an extra front brake job. These repair incidents create points of reference that form certain customer expectations that were not there just a decade ago.
 
But, in some cases, reality may not meet customer expectations. Why? Each time the brakes are serviced, the pads could be compromised by the previous brake jobs that did not restore the brakes to like-new condition.
 
The brake hardware might not have been ­replaced during the first brake job. Halfway through the customer-expected life of the pads, the abutment clips may have corroded and lost their spring. The guide pins could have been neglected on the next brake job. Now, the pads wear really unevenly and the customer will notice that mileage between pad changes has significantly dropped. Performing a complete brake job will break the cycle.
 
A normal customer-expected wear interval cannot be achieved if a low-quality brake pad set is used. One area that is consistently compromised is the quality of the backing plate and how it r­etains the friction material during the life of the brake job.
 
Keeping a friction material attached to a piece of metal under more than 1,400 psi and shearing forces is not something to take for granted when selecting a replacement brake pad. If the attachment method and implementation is substandard, it can result in noise and, eventually, failure of the pad before it’s worn.
 
This is called edge lift or delamination. It’s caused by failure of the attachment method and can be hastened by corrosion. The first symptom of the failure is noise. The noise is a result of the separation, causing ­irregularities in the braking surface and the pad now having completely ­different NVH properties.
 
Some manufacturers are using mechanical ­attachment methods that can prevent delamination in a brake pad. The technology allows brake pads to be run down to the last few millimeters of friction material. The bond can be resistant to shear loads, corrosion and heat. This makes for a pad that can meet or exceed a customer’s expectations.

In a recent survey of technicians and shops ­conducted by Brake & Front End magazine, noise was the primary reason why a customer brought their ­vehicle in to have the brakes inspected. They did not bring it in for a low-priced brake job. Customers are concerned about safety, not a low price. They can see the value in getting more miles out of a complete brake job, over a cheap brake job that has them returning to you sooner than expected.  
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Andrew Markel

Andrew Markel

Andrew Markel is the editor of Brake & Front End and Servicio Automotriz magazines. He has been with Babcox Media for more than 12 years. He is a technician and former service writer and holds several automotive certifications from ASE and ­aftermarket manufacturers. He can be reached at [email protected]
Andrew Markel

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