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Google Your Shop - What Do You See?

Go and enter the name of your shop at Google.com. Try putting quote marks around the name of your shop, like “Main Street Auto Care.” Now try entering the city where you are located with the name of your shop. What did you find? Your shop’s website?...

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Tennessee Shop Offers Discounts To Customers In Need

Price is often the biggest sticking point in an auto repair job. Some customers just have no feel for what certain services or parts cost, others have perhaps been treated poorly in the past (or are cheap), and some just flat out do not have the money....

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Technicians Are Modern-Day 'Code Talkers'

During World War II, the U.S. enlisted the help of Navajo and Comanche Native Americans as radio operators to use a code involving their language to disguise the real message over unsecured radio waves. If they were going to say the word “army,”...

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Vehicle Unit Increase; Import-Rich VIO Are A Boon for Import Specialists

Need a dose of good news for your business? Then hear this: The influx of new vehicles in the market will lay the foundation for bountiful aftermarket service and repair opportunities. And, with import vehicle sales continuing an ­upward climb, there...

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Honda: Engine Shuts Off, But Power Mode Stays In ‘On’ or ‘Accessory’

Applies To: Honda Insight models with one-push start Customers might complain that when they shift into park and shut off the engine, that the power mode stays in On or Accessory. Honda says the culprit could be a misadjusted shift cable. If the...

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Import Oil Specification Primer

As engine technology has evolved and fuel efficiency standards have tightened, oil specs have increased in importance. Using the wrong viscosity could set a fault code in some applications or interfere with the normal operation of the variable valve...

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What to Know About Modern Air Ride Systems

GM, Ford, BMW and just about every other manufacturer has a 10-year-old vehicle on the road with an air ride suspension at the rear or at all four corners. These systems could be as exotic as a Land Rover Defender or as common as a Ford Explorer....

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Slipping Clutch: Improper Flywheel Step and Cup Dimensions

Slipping is one of the most common clutch related concerns. A slipping condition can occur after years of service or immediately after installation of a new clutch and is caused by various scenarios. One of the most commonly seen and easily prevented...

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Parking Brake Adjustments

The parking or emergency brake has to perform two distinct jobs. First, it must be able to hold the vehicle on an incline. Second, it must be able to stop a vehicle under a specific distance if the hydraulic brakes have failed. These standards are...

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2015 Vehicle Lifting Points Guide Now Available

The Automotive Lift Institute, Inc. (ALI) announces the availability of the 2015 edition of ALI’s “Vehicle Lifting Points for Frame Engaging Lifts.” This updated guide is a quick-reference single-source manual for lifting point information as...

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Pulling Codes: P0302: Cylinder 2 Misfire Detected Intermittent Activity

  This article will address a misfire code from a different vantage point. It will look at a plan of attack for when a code is being set intermittently. The code we are referencing is P0302-Cylinder No. 2 Misfire Activity Detected. While...

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Registration Now Open For ToolTech 2015

The Equipment & Tool Institute (ETI) is hosting its ToolTech 2015 event April 13-16 at the Radisson Hotel and Suites in Downtown Austin, Texas. This year's theme is "The Connected Vehicle: Opportunities and Challenges." Information and technology...

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Home Cooling How Long Should a Brake Job Last?

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Every technician knows it’s impossible to estimate how long a set of brake pads will last. But, due to changing ownership cycles, your customers are developing new expectations.
 
According to R.L. Polk, the typical consumer held onto a vehicle for 57 months in 2012. This is up from 38 months in 2002. So, if a customer drives 15,000 miles a year, the customer will accumulate 23,000 more miles before they trade it in. These extra miles could mean an extra front brake job. These repair incidents create points of reference that form certain customer expectations that were not there just a decade ago.
 
But, in some cases, reality may not meet customer expectations. Why? Each time the brakes are serviced, the pads could be compromised by the previous brake jobs that did not restore the brakes to like-new condition.
 
The brake hardware might not have been ­replaced during the first brake job. Halfway through the customer-expected life of the pads, the abutment clips may have corroded and lost their spring. The guide pins could have been neglected on the next brake job. Now, the pads wear really unevenly and the customer will notice that mileage between pad changes has significantly dropped. Performing a complete brake job will break the cycle.
 
A normal customer-expected wear interval cannot be achieved if a low-quality brake pad set is used. One area that is consistently compromised is the quality of the backing plate and how it r­etains the friction material during the life of the brake job.
 
Keeping a friction material attached to a piece of metal under more than 1,400 psi and shearing forces is not something to take for granted when selecting a replacement brake pad. If the attachment method and implementation is substandard, it can result in noise and, eventually, failure of the pad before it’s worn.
 
This is called edge lift or delamination. It’s caused by failure of the attachment method and can be hastened by corrosion. The first symptom of the failure is noise. The noise is a result of the separation, causing ­irregularities in the braking surface and the pad now having completely ­different NVH properties.
 
Some manufacturers are using mechanical ­attachment methods that can prevent delamination in a brake pad. The technology allows brake pads to be run down to the last few millimeters of friction material. The bond can be resistant to shear loads, corrosion and heat. This makes for a pad that can meet or exceed a customer’s expectations.

In a recent survey of technicians and shops ­conducted by Brake & Front End magazine, noise was the primary reason why a customer brought their ­vehicle in to have the brakes inspected. They did not bring it in for a low-priced brake job. Customers are concerned about safety, not a low price. They can see the value in getting more miles out of a complete brake job, over a cheap brake job that has them returning to you sooner than expected.  
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Andrew Markel

Andrew Markel

Andrew Markel is the editor of Brake & Front End and Servicio Automotriz magazines. He has been with Babcox Media for more than 12 years. He is a technician and former service writer and holds several automotive certifications from ASE and ­aftermarket manufacturers. He can be reached at [email protected]
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