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Do Training, Technology And Parts Sourcing Issues Keep You Up At Night?

We often hear that the things that keep shop owners awake at night pertain to profitability, productivity, training, keeping up with technology, shop operations/expenses and parts quality/availability. This month, we hear directly from one of your...

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Top 10 Automotive Repair Shop Pet Peeves

No two days are the same for the owner of a repair shop. Every day brings its unique set of challenges to overcome, but, for the most part, the day progresses along and one day passes to the next. But, there are those occasions when certain daily activities...

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Keeping Counterfeit Parts Off The Road

One constant refrain in the technical features on AutoCarePro and all of our sister sites, is the need to use quality parts — and trust where that part is coming from. Failing to do so puts your customer and your shop’s reputation at risk. But...

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Engine Coolant Temperature Diagnostics

While old-school cooling system service often ­focused on coolant leaks and overheating engines, let’s begin thinking “new-school” by looking at modern cooling systems through the eyes of the engine coolant temperature (ECT) sensor. Coolant temperature...

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Volkswagen: Parking Indicator Sounds Off with No Obstacle

Customer complains that the parking assistance issues warning sounds for both the front and/or rear of vehicle with no obstacle in range. Water intrusion into sensor holders is causing corroded plug contacts and sensor electrical pins, which results in...

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Volkswagen: Unnecessary Electric Coolant Fan Replacements

Model: 2006 Volkswagen Jetta Sedan Customer concerns of “electric coolant fans continue to run after the ignition is switched off” are resulting in unnecessary coolant fan replacements. It is considered normal operation for the electric coolant...

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Ford Fusion Alignment Spec (2005-‘13)

Millions of Ford ­Fusions were sold in the U.S. between 2005 and 2013. When it comes to alignments, it is critical to diagnose the customer first, to find out if their Fusion drifts or pulls, and then to check all of the possibilities for the complaint...

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Nissan Titan Brake Job

The Titan is Nissan’s full-size pickup. The Titan has had no major brake problems or recalls, and the brakes are fairly easy to service. Nissan had a few teething problems with brake judder on 2004-‘06 models, but this was corrected with better...

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The Case for On-Car Wheel Balancing and Wheel-to-Hub Indexing

Off-car wheel balancers do an excellent job of measuring dynamic unbalance — static and couple — and many also measure tire/wheel uniformity, radial runout or calculate radial force variation (RFV) to help eliminate vibration and verify the assembly...

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Educating Drivers, Technicians and Service Advisers with Dill’s New TPMS Videos

Dill Air Controls has launched its new TPMS training and educational videos, supporting three audiences — consumers, technicians and service advisers. The consumer videos are available in shortened versions, and are positioned for the customer waiting...

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Top 5 Tools: Kenny Younkins, Ken’s Auto Service Center

Kenny Younkins, owner Ken’s Auto Service Center Akron, OH While Ken first said his favorite tool is his fishing rod, he said in the shop he prefers these five:   Snap-on 3/8” Drive Impact Wrench Mastercool Brake Flaring Kit Mitchell...

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Mitchell 1 Enhances Quick Links and Printing Functions in Latest Release of ProDemand

Mitchell 1 announces it has made several important enhancements in the latest release of its ProDemand repair, diagnostic and maintenance information program as a direct response to customer feedback. The implemented changes include an expanded Quick...

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Home Cooling How Long Should a Brake Job Last?

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Every technician knows it’s impossible to estimate how long a set of brake pads will last. But, due to changing ownership cycles, your customers are developing new expectations.
 
According to R.L. Polk, the typical consumer held onto a vehicle for 57 months in 2012. This is up from 38 months in 2002. So, if a customer drives 15,000 miles a year, the customer will accumulate 23,000 more miles before they trade it in. These extra miles could mean an extra front brake job. These repair incidents create points of reference that form certain customer expectations that were not there just a decade ago.
 
But, in some cases, reality may not meet customer expectations. Why? Each time the brakes are serviced, the pads could be compromised by the previous brake jobs that did not restore the brakes to like-new condition.
 
The brake hardware might not have been ­replaced during the first brake job. Halfway through the customer-expected life of the pads, the abutment clips may have corroded and lost their spring. The guide pins could have been neglected on the next brake job. Now, the pads wear really unevenly and the customer will notice that mileage between pad changes has significantly dropped. Performing a complete brake job will break the cycle.
 
A normal customer-expected wear interval cannot be achieved if a low-quality brake pad set is used. One area that is consistently compromised is the quality of the backing plate and how it r­etains the friction material during the life of the brake job.
 
Keeping a friction material attached to a piece of metal under more than 1,400 psi and shearing forces is not something to take for granted when selecting a replacement brake pad. If the attachment method and implementation is substandard, it can result in noise and, eventually, failure of the pad before it’s worn.
 
This is called edge lift or delamination. It’s caused by failure of the attachment method and can be hastened by corrosion. The first symptom of the failure is noise. The noise is a result of the separation, causing ­irregularities in the braking surface and the pad now having completely ­different NVH properties.
 
Some manufacturers are using mechanical ­attachment methods that can prevent delamination in a brake pad. The technology allows brake pads to be run down to the last few millimeters of friction material. The bond can be resistant to shear loads, corrosion and heat. This makes for a pad that can meet or exceed a customer’s expectations.

In a recent survey of technicians and shops ­conducted by Brake & Front End magazine, noise was the primary reason why a customer brought their ­vehicle in to have the brakes inspected. They did not bring it in for a low-priced brake job. Customers are concerned about safety, not a low price. They can see the value in getting more miles out of a complete brake job, over a cheap brake job that has them returning to you sooner than expected.  
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Andrew Markel

Andrew Markel

Andrew Markel is the editor of Brake & Front End and Servicio Automotriz magazines. He has been with Babcox Media for more than 12 years. He is a technician and former service writer and holds several automotive certifications from ASE and ­aftermarket manufacturers. He can be reached at amarkel@babcox.com.
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