AfterMarketNews Auto Care Pro AutoProJobs Auto-Video.com Brake&Frontend BodyShopBusiness Counterman EngineBuilder Fleet Equipment ImportCar Motorcycle & Powersports News Servicio Automotriz Shop Owner Tire Review Tech Shop Tomorrow's Tech Underhood Service

Strange Requests At The Service Counter

Sometimes, I have to wonder if certain ­customers’ brains are firing on all cylinders. But as an automotive service professional, I have to maintain a certain level of self-control while answering their questions, even though what they’re...

Read more...

Are All Cars ‘Supercars’ Now?

I attended an open house at Smokey’s Dyno in Akron, Ohio, last month. The shop was filled with Lamborghinis, Jaguars and other high-end cars. It was a great chance to look under the hoods of some supercars. The shop even had a rare McLaren P1 sitting...

Read more...

Documenting Inspections: Are You Leaving Maintenance Dollars on the Table?

How do you translate scribbles on a ­repair order into sales? There is no magic trick involved — the key is to document the vehicle ­inspection process. The more you know about your customers’ vehicles, and the more you are able to document...

Read more...

Mazda: Performing Regular Undercar Maintenance

This month, we’ll take a look at brake and undercar service on the Mazda vehicle lineup, with the footnote that even though this type of work ­becomes routine when you have a preventive maintenance mindset, good work habits from beginning to end are...

Read more...

Import Automatic Transmission Diagnostics

Don’t be alarmed if you pull an automatic transmission trouble code when diagnosing a “check engine” warning light! Since the automatic transmission operation has a major effect on grams-per-mile exhaust emissions, you’re going to see the...

Read more...

Honda: Vehicle Won’t Move or Barely Moves

A customer brings in a vehicle that won’t move forward, ­­backward or both. Check first to see if it grinds or clicks. And does the speedometer read a lot higher than you’re actually going? Chances are the driveshaft is disengaged. This can...

Read more...

TPMS Service Tip: Ask the Right Questions

If there is one piece of major advice for any tire tech facing a TPMS issue, it would be this: Test before you touch, and document the answers you get. Understanding the potential TPMS land mines can save time and money and eliminate frustrations. Get...

Read more...

False ABS Activation After Wheel Bearing Hub Replacement

Vehicles: All ABS-equipped vehicles Condition: Vehicle had wheel bearing hub replaced on one side. Repair Procedure: If you diagnose a bad hub bearing on one side of a vehicle and the ABS wheel speed sensor or tone ring is integral to the bearing,...

Read more...

Are you afraid of selling alignments?

I am starting to notice a trend when it comes to alignments. It’s not the vehicles that are changing, but rather the attitudes toward alignment services — and it happens at independent repair shops, franchise shops and even dealers. The alignment...

Read more...

iATN Exceeds 2 Million Forum Messages

The number of messages in the professional automotive discussion forums of the International Automotive Technicians Network (iATN) exceeded 2 million in early December 2014, with the Shop Management and Technical Discussion forums being the most popular...

Read more...

Diagnosing Starter Misses

Contributing writer Gary Goms was called to a friend’s shop to help with a no-cranking condition on a 2006 Chevy Tahoe. After diagnosing a faulty PCM ground, locating the missing ground proved to be problematic. Find out how Gary solves The Case...

Read more...

Snap-on Adds Diagnostic Calculator To Website

Snap-on announces a new diagnostic calculator feature has been added to its website at http://diagnostics.snapon.com to help automotive repair technicians and shop owners determine how much profit they could be making by using a Snap-on diagnostic platform,...

Read more...

Home Cooling How Long Should a Brake Job Last?

Print Print Email Email

Every technician knows it’s impossible to estimate how long a set of brake pads will last. But, due to changing ownership cycles, your customers are developing new expectations.
 
According to R.L. Polk, the typical consumer held onto a vehicle for 57 months in 2012. This is up from 38 months in 2002. So, if a customer drives 15,000 miles a year, the customer will accumulate 23,000 more miles before they trade it in. These extra miles could mean an extra front brake job. These repair incidents create points of reference that form certain customer expectations that were not there just a decade ago.
 
But, in some cases, reality may not meet customer expectations. Why? Each time the brakes are serviced, the pads could be compromised by the previous brake jobs that did not restore the brakes to like-new condition.
 
The brake hardware might not have been ­replaced during the first brake job. Halfway through the customer-expected life of the pads, the abutment clips may have corroded and lost their spring. The guide pins could have been neglected on the next brake job. Now, the pads wear really unevenly and the customer will notice that mileage between pad changes has significantly dropped. Performing a complete brake job will break the cycle.
 
A normal customer-expected wear interval cannot be achieved if a low-quality brake pad set is used. One area that is consistently compromised is the quality of the backing plate and how it r­etains the friction material during the life of the brake job.
 
Keeping a friction material attached to a piece of metal under more than 1,400 psi and shearing forces is not something to take for granted when selecting a replacement brake pad. If the attachment method and implementation is substandard, it can result in noise and, eventually, failure of the pad before it’s worn.
 
This is called edge lift or delamination. It’s caused by failure of the attachment method and can be hastened by corrosion. The first symptom of the failure is noise. The noise is a result of the separation, causing ­irregularities in the braking surface and the pad now having completely ­different NVH properties.
 
Some manufacturers are using mechanical ­attachment methods that can prevent delamination in a brake pad. The technology allows brake pads to be run down to the last few millimeters of friction material. The bond can be resistant to shear loads, corrosion and heat. This makes for a pad that can meet or exceed a customer’s expectations.

In a recent survey of technicians and shops ­conducted by Brake & Front End magazine, noise was the primary reason why a customer brought their ­vehicle in to have the brakes inspected. They did not bring it in for a low-priced brake job. Customers are concerned about safety, not a low price. They can see the value in getting more miles out of a complete brake job, over a cheap brake job that has them returning to you sooner than expected.  
The following two tabs change content below.
Andrew Markel

Andrew Markel

Andrew Markel is the editor of Brake & Front End and Servicio Automotriz magazines. He has been with Babcox Media for more than 12 years. He is a technician and former service writer and holds several automotive certifications from ASE and ­aftermarket manufacturers. He can be reached at [email protected]
Latest articles from our other sites:

Forward Lift Redesigns Website To Help Users Find The Right Vehicle Lifts And Lifting Accessories

Forward Lift has redesigned its website with new features that benefit potential vehicle lift buyers and current owners alike. The forwardlift.com updates include modern graphics, new product pages and...More

TPMS Updates: From Reflashes to Refills

Tire pressure monitoring system technology isn’t “new” in the sense that some form of TPMS has been around since the mid 2000s, but these systems are still evolving as manufacturers update their...More

Mazda: Performing Regular Undercar Maintenance

This month, we’ll take a look at brake and undercar service on the Mazda vehicle lineup, with the footnote that even though this type of work ­becomes routine when you have a preventive maintenance...More

Import Automatic Transmission Diagnostics

Don’t be alarmed if you pull an automatic transmission trouble code when diagnosing a “check engine” warning light! Since the automatic transmission operation has a major effect on grams-per-mile...More

TPMS Updates: From Reflashes to Refills

Tire pressure monitoring system technology isn’t “new” in the sense that some form of TPMS has been around since the mid 2000s, but these systems are still evolving as manufacturers update their...More

TPMS Service Tip: Ask the Right Questions

If there is one piece of major advice for any tire tech facing a TPMS issue, it would be this: Test before you touch, and document the answers you get. Understanding the potential TPMS land mines can...More

Forward Lift Redesigns Website To Help Users Find The Right Vehicle Lifts And Lifting Accessories

Forward Lift has redesigned its website with new features that benefit potential vehicle lift buyers and current owners alike. The forwardlift.com updates include modern graphics, new product pages and...More

iATN Exceeds 2 Million Forum Messages

The number of messages in the professional automotive discussion forums of the International Automotive Technicians Network (iATN) exceeded 2 million in early December 2014, with the Shop Management and...More