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Do Training, Technology And Parts Sourcing Issues Keep You Up At Night?

We often hear that the things that keep shop owners awake at night pertain to profitability, productivity, training, keeping up with technology, shop operations/expenses and parts quality/availability. This month, we hear directly from one of your...

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Top 10 Automotive Repair Shop Pet Peeves

No two days are the same for the owner of a repair shop. Every day brings its unique set of challenges to overcome, but, for the most part, the day progresses along and one day passes to the next. But, there are those occasions when certain daily activities...

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Keeping Counterfeit Parts Off The Road

One constant refrain in the technical features on AutoCarePro and all of our sister sites, is the need to use quality parts — and trust where that part is coming from. Failing to do so puts your customer and your shop’s reputation at risk. But...

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Engine Coolant Temperature Diagnostics

While old-school cooling system service often ­focused on coolant leaks and overheating engines, let’s begin thinking “new-school” by looking at modern cooling systems through the eyes of the engine coolant temperature (ECT) sensor. Coolant temperature...

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Volkswagen: Parking Indicator Sounds Off with No Obstacle

Customer complains that the parking assistance issues warning sounds for both the front and/or rear of vehicle with no obstacle in range. Water intrusion into sensor holders is causing corroded plug contacts and sensor electrical pins, which results in...

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Volkswagen: Unnecessary Electric Coolant Fan Replacements

Model: 2006 Volkswagen Jetta Sedan Customer concerns of “electric coolant fans continue to run after the ignition is switched off” are resulting in unnecessary coolant fan replacements. It is considered normal operation for the electric coolant...

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Ford Fusion Alignment Spec (2005-‘13)

Millions of Ford ­Fusions were sold in the U.S. between 2005 and 2013. When it comes to alignments, it is critical to diagnose the customer first, to find out if their Fusion drifts or pulls, and then to check all of the possibilities for the complaint...

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Nissan Titan Brake Job

The Titan is Nissan’s full-size pickup. The Titan has had no major brake problems or recalls, and the brakes are fairly easy to service. Nissan had a few teething problems with brake judder on 2004-‘06 models, but this was corrected with better...

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The Case for On-Car Wheel Balancing and Wheel-to-Hub Indexing

Off-car wheel balancers do an excellent job of measuring dynamic unbalance — static and couple — and many also measure tire/wheel uniformity, radial runout or calculate radial force variation (RFV) to help eliminate vibration and verify the assembly...

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Educating Drivers, Technicians and Service Advisers with Dill’s New TPMS Videos

Dill Air Controls has launched its new TPMS training and educational videos, supporting three audiences — consumers, technicians and service advisers. The consumer videos are available in shortened versions, and are positioned for the customer waiting...

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Top 5 Tools: Kenny Younkins, Ken’s Auto Service Center

Kenny Younkins, owner Ken’s Auto Service Center Akron, OH While Ken first said his favorite tool is his fishing rod, he said in the shop he prefers these five:   Snap-on 3/8” Drive Impact Wrench Mastercool Brake Flaring Kit Mitchell...

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Mitchell 1 Enhances Quick Links and Printing Functions in Latest Release of ProDemand

Mitchell 1 announces it has made several important enhancements in the latest release of its ProDemand repair, diagnostic and maintenance information program as a direct response to customer feedback. The implemented changes include an expanded Quick...

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Home Electrical Diagnostic Dilemmas: Approaching No-Code Diagnostics

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1997 toyota camryThanks to the increasing reliability of modern vehicles, most diagnostic technicians are seeing fewer pattern-failure driveability complaints.

For that reason, many techs won’t gamble expensive shop time chasing an illusive no-code driveability complaint.

Instead, many will write “no problem found” on the repair order and move on to the next vehicle.

Unfortunately, at some point in time, the intermittent, no-code driveability will either be solved or the vehicle will be traded or sold for scrap. This month’s Diagnostic Dilemma will discuss in detail how I approached the no-code, intermittent driveability complaint on three
different vehicles.

The Stalling Camry
Last summer, I encountered a customer with a no-code, intermittent stalling complaint on a 1997 Toyota Camry. According to the customer, the stall most often occurred during engine warm-up or would manifest itself as an occasional hesitation at road speeds. photo 1: the ect (green connector) appeared to be a frequent culprit in many stalling complaints.

Although well-maintained, this vehicle had rolled up in excess of 200,000 miles. At this point, the crankshaft position (CKP) sensor had been replaced with no result.

While I don’t believe in searching for silver bullets, I do believe in doing preliminary research by consulting a professional database for technical and anecdotal case-study information.

It didn’t take but a few minutes online to determine that a faulty engine coolant temperature sensor (ECT) was causing many Camry stalling complaints.

The simplest procedure might have been to replace the relatively inexpensive ECT and let the customer drive the vehicle to verify the repair.

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Gary Goms

Gary Goms is a former educator and shop owner who remains active in the aftermarket service industry. Gary is an ASE-certified Master Automobile Technician (CMAT) and has earned the L1 advanced engine performance certification. He also belongs to the Automotive Service Association (ASA) and the Society of Automotive Engineers (SAE).
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