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Respect The Tech: When Art Does Not Reflect Real Life

We are an industry very focused on our own image. But, sometimes we need to step back to get a global perspective on the issue. Shutterstock.com is a website where photographers can sell stock photographs online for magazines, advertisements and billboards....

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Consistently Selling Maintenance Boosts Customer Satisfaction, ­Retention

While seasons change, your maintenance strategy should be consistent year-round. For this edition of ­Maintenance Chronicle, we take a snapshot of the maintenance sales of an 11-bay shop in ­upstate New York during a two-week ­period. What did...

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Documenting Inspections: Are You Leaving Maintenance Dollars On The Table?

How do you translate scribbles on a ­repair order into sales? There is no magic trick involved — the key is to document the vehicle ­inspection process. The more you know about your customers’ vehicles, and the more you are able to document...

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Audi: Transmission Does Not Shift Due To Cabin Air Filter

Model: 2001 Audi A6 Avant Quattro, 2.8L Complaint The customer states the transmission does not shift. Cause Confirmed the customer’s complaint and found the transmission did not shift. Inspected the automatic transmission fluid level and condition...

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Kia Driveability Diagnostics: Chasing Intermittent Gremlins

This month, we find ourselves looking at a 2004 Kia ­Sorrento that the owner says is losing power and stalling with no established pattern. It will run well for days or even weeks at a time without a problem, only to then act up without warning,...

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Mercedes-Benz: Noise in Front of Vehicle/Dash Area

Affected Models: Model 203.052/054/092/056/087 Model 209.356/365/372/375/376/377/456/ 465/472/475/476/477 If you receive customer reports of noise from the center of the dash area in the above-listed vehicles, this may be caused by a portion of...

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Ford: Low-Speed Strut Noise

MODELS: • 2006-2009 Fusion • 2007 Zephyr • 2007-2009 MKZ • 2006-2009 Milan Some vehicles built before 8/5/2008 may exhibit a popping, rubbing, grunting, squeaking, crunching or creaking type noise from the front strut mount when going over...

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Honda Civic Alignment Spec: 2006-'11

Built on a high-rigidity unit-body platform, the 2006-2011 Civic has a MacPherson strut front ­suspension and a multi-link rear suspension. The eighth generation switched from a high mounted to a low mounted steering rack and significantly increased...

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False ABS, ESC Activation Causes and Cures

The first mass-produced anti-lock braking systems (ABS) were introduced in 1985. By 2008, almost every passenger vehicle came standard with ABS. Next, electronic stability control (ESC) became a mandated safety feature for the 2012 model year. Along with...

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Equipment and Tool Institute Launches an Important Market Research Study on New Car Buying Preferences of Consumers

In an effort to assist its members in having the latest market information and bringing new and improved equipment and tools to the marketplace, The Equipment and Tool Institute (ETI) has launched a series of Market Research Projects. The current...

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Redline Detection Names 2015 Redline Rock Star Performance Award Winner

Redline Detection has announced the winner of its 2015 Redline Rock Star Performance Award. Rob McNees of Truck Centers, Inc. (TCI) was selected by the Redline Technical Advisory Board as the winner and received more than $4,000 in cash and prizes from...

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Rivet Bonding Comes Full Blast

By Mitch Becker for BodyShop Business   By now, most of you have heard the news that Ford has mainstreamed rivet bonding with the introduction of the 2015 F-150. This has forced many shops to look into some new equipment, such as self piercing...

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Home Electrical Diagnostic Dilemmas: Approaching No-Code Diagnostics

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1997 toyota camryThanks to the increasing reliability of modern vehicles, most diagnostic technicians are seeing fewer pattern-failure driveability complaints.

For that reason, many techs won’t gamble expensive shop time chasing an illusive no-code driveability complaint.

Instead, many will write “no problem found” on the repair order and move on to the next vehicle.

Unfortunately, at some point in time, the intermittent, no-code driveability will either be solved or the vehicle will be traded or sold for scrap. This month’s Diagnostic Dilemma will discuss in detail how I approached the no-code, intermittent driveability complaint on three
different vehicles.

The Stalling Camry
Last summer, I encountered a customer with a no-code, intermittent stalling complaint on a 1997 Toyota Camry. According to the customer, the stall most often occurred during engine warm-up or would manifest itself as an occasional hesitation at road speeds. photo 1: the ect (green connector) appeared to be a frequent culprit in many stalling complaints.

Although well-maintained, this vehicle had rolled up in excess of 200,000 miles. At this point, the crankshaft position (CKP) sensor had been replaced with no result.

While I don’t believe in searching for silver bullets, I do believe in doing preliminary research by consulting a professional database for technical and anecdotal case-study information.

It didn’t take but a few minutes online to determine that a faulty engine coolant temperature sensor (ECT) was causing many Camry stalling complaints.

The simplest procedure might have been to replace the relatively inexpensive ECT and let the customer drive the vehicle to verify the repair.

”photo

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Gary Goms

Gary Goms is a former educator and shop owner who remains active in the aftermarket service industry. Gary is an ASE-certified Master Automobile Technician (CMAT) and has earned the L1 advanced engine performance certification. He also belongs to the Automotive Service Association (ASA) and the Society of Automotive Engineers (SAE).
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