Forget Rolling Back Prices – Focus On Taking Care Of The Customer
In the book “Start With Why: How Great Leaders Inspire Everyone to Take Action,” author Simon Sinek argues that customers don’t buy what companies do, they buy why they do it.
VIDEO: Reliable Sources For Repair Information
Adam Redling discusses the most reliable sources for repair information, including TSBs, wiring diagrams, and first-hand information. Sponsored by ProDemand from Mitchell1.
VIDEO: Three Tips To Prevent Comebacks
Adam Redling presents some tips to prevent comebacks after a repair, including using shop management software to create accountability for technicians. Sponsored by Manager SE from Mitchell1.
GF-6 Delayed Again: What Does It Mean For You?
If you’ve been waiting on the first license for the new GF-6 oils, prepare to keep waiting. This new oil spec that was first slated to be licensed later this year, and later postponed until April 2018, has now been projected to be delayed until 2019.
VIDEO: Diagnosing and Servicing GDI Fuel Injectors
Adam Redling shows us the proper way to service fuel injectors in a high-pressure GDI system, including bleeding residual pressure and using an attenuator to prevent damage to the scope. Sponsored by Bosch Automotive Service Solutions.
Proposed Border Tax Draws Scrutiny From the Auto Care Industry
The current Border Adjustment Tax proposal has drawn sharp criticism from advocates concerned about its potential impact on the auto care industry.
VIDEO: Three Things Service Advisors Should Always Ask A Customer
Adam Redling introduces three things to always ask your customers to promote customer satisfaction. Sponsored by Manager SE from Mitchell1.
VIDEO: Never Discuss These Topics With Clients
To provide the best customer service, some things are best left unsaid. Adam Redling goes over three topics that a service writer should never discuss with a customer. Sponsored by Manager SE from Mitchell1.
Winter Maintenance Tips From Some of America’s Coldest Cities
Staying on top of your inspections is important, but there are some parts of the U.S. where winter maintenance takes on a new level of importance.
Changing How You Upsell Maintenance Service
We talked with three shop owners about how their shops maximize sales by educating the consumer and refining their in-house processes.
Cold And Flu: Prepare Your Shop For The Season
While having to deal with the onslaught of symptoms is reason enough to protect yourself from cold and flu germs, the cost of missing work due to an illness could be even greater.
Preventive Maintenance Profits: Preferred Automotive, Jenkintown, PA
With the summer months heating up and cross-country road trips beginning, many people want to make sure their vehicles are prepped for the long haul. For the first-ever July edition of Maintenance Chronicles, we will focus on Preferred Automotive Specialists, a six-bay shop located in Jenkintown, PA. This shop boasts exceptionally high numbers in all