Mitch Schneider: How To Handle Customer Anxiety Over Intermittent Problems Intermittent automotive service problems are one of the few things capable of terrifying and paralyzing folks on both sides of the service counter. More

Mitch Schneider: Emotional Battery For most of us, it has been a tough year. And, even if you are one of the "lucky" shop owners who have seen a rise in their year-end numbers - "lucky" as in where "opportunity" meets "preparation," and all the skill, hard work, insight, discipline and determination that goes along with that kind of luck - it hasn't been an easy year for the majority of your clients regardless of where you are. More

Mitch Schneider: Picture If You Will… There are mornings here at the shop when the only thing missing would be Rod Serling standing in the corner of the office waiting to utter those famous words that started so many of the early Twilight Zone episodes. More

Mitch Schneider: The Sixth Day... Recently, I received an e-mail that went straight to the heart of a question I've been struggling with for years: What do you do about the Sixth Day - Saturday? Is your shop open for business that day? More

Mitch's World: Going Above and Beyond the Call of Duty At times, dealing with "wholesale" clients on difficult driveability problems can be a lot more difficult than dealing with difficult customers. More

Mitch Schneider: Open Saturday? Shop Owners and Mitch Discuss the Sixth Day Long-time shop owners weigh the pros and cons of being open on Saturday. More

Dear Diary...It's Me Mitch Life has its challenges and can be difficult at times. But, it's all we've got, I guess. So, we'd better make the best of it. More

Readers Respond to Mitch Schneider's 'So ... What's on the Menu' Article Mitch Schneider's "So ... What's on the Menu" article that ran on June 18, has received quite a few responses from Autocarepro:news readers. The article addresses "loss leader" advertising and menu pricing. More

The 'Up' Side of Down I hope things don't get much worse, although I know they could. And, I guess there are signs things are getting just a little better, however slight or imperceptible the improvement may be. More

Mitch Schneider: So...What's on the Menu? Mitch addresses "loss-leader" advertising and/or the kind of "menu pricing" environment in which it normally flourishes. More

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